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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,093 Reviews

8,095 Reviews of Lexus of Pembroke Pines - Service Center

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October 06, 2020

The staff is very attentive to my concern about the recall of dashboard for Lexus. They are fast and the waiting is short. They’re are professional too. More

by Orly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! Providing attentive service is always the goal here at Lexus of Pembroke Pines, and it means a lot to know that we made it happen for you. If you ever need anything else, don't hesitate to come back and see us again!

October 06, 2020

Service Assistant Melissa was smart, efficient and caring. She understood my problem and worked effectively with the service department get it solved. I was very satisfied with my service visit. More

by LOUMARETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Oct 06, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback, Lou! Melissa is just as brilliant and attentive as you describe, and we'll be sure to relay your kind words to her. Thank you for trusting Lexus of Pembroke Pines with your repair needs!

October 05, 2020

Very nice and professional staff; however the vehicle service and carwash service is very poor. Every time I’m supposed to get a carwash afterwards, my vehicle comes back even more dirtier than I handed More

by NikkiNikki82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yomar Contreras
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Lexus of Pembroke Pines responded

Nikki - This is a concerning review to read, and it certainly doesn't sound like the exceptional car washing service we pride ourselves on here. I would like to speak with you directly about this to see what we can do to improve going forward. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Lourdes Carvelli - Customer Relations Manager - 954-443-2102

October 05, 2020

I’m not happy at all with the service they took my vehicle and the problem still exists. Again I’m not content at all More

by MARTINEZ2599
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Acosta, Jean Carlo Correa, Melissa Cortes
Oct 20, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. I assure you that we strive for thorough and knowledgeable service here, and I'm sorry to hear that you are still experiencing difficulties with your vehicle. I would be more than willing to speak with you directly to see what more we can do to assist you. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Jose Camara- Service Manager - (954) 443-2332

October 05, 2020

Excellent service and such friendly and knowledgeable staff. Been in business with them for about 4 years and leased 2 vehicles with them. I cannot imagine going anywhere else! More

by AYDI90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes
Oct 05, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for being a loyal Lexus of Pembroke Pines customer! We love that you can depend on our team for all your auto service needs. Have a great week and see you down the road!

October 05, 2020

Jeremy Rivera was very professional and efficient. He helped out with a recall and the whole process was handled with the outmost care. It was a pleasure working with him. More

by Patricia Brunke
Recommend Dealer
Yes
Employees Worked With
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Patricia, thank you for the review! Jeremy is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

October 04, 2020

Great Job and service. Initially were issues, which were eventuallu corrected by the end. great customer service. Overall happy. great customer service. Very happy thanks More

by Jeaarana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Luis amaro
Oct 04, 2020 -

Lexus of Pembroke Pines responded

We appreciate the five-star review! Thank you for sharing and for choosing Lexus of Pembroke Pines. We are wishing you safe travels and hope to work with you again down the road!

October 04, 2020

Please add the enter and exit signs to exit the service parking lot. I have hard time to get in and out of the parlor due to the lay out. The service is done as promised time. My car is washed after. More

by KC Tran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre, Rust
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Thank you very much for taking time to share this feedback. We will take this into consideration moving forward. Hope to see you again at Lexus of Pembroke Pines!

October 04, 2020

Carlos was excellent as always!! Great and quick service!!! Since I arrived till I left treatment and service was A+ , definitely I’ll be back for next service. More

by r.moreno0418
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos
Oct 04, 2020 -

Lexus of Pembroke Pines responded

We are so happy to hear that Carlos delivered such excellent service! Thank you for sharing and for choosing Lexus of Pembroke Pines. We appreciate your support and hope to work with you again down the road!

October 04, 2020

I strongly recommend this service center because is friendly and fast special my service advisor Andre courtesy and provide good information about what need to be done More

by BRUNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
Oct 04, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Bruno! It is fantastic to hear that Andre delivered such excellent service. We appreciate your business and hope to see you back at Lexus of Pembroke Pines!

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