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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,615 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,615 Reviews of Lexus of Pembroke Pines - Service Center
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November 07, 2024
I was informed that the front brake pads had reached the end of their life, and I had to replace them immediately. I bought the brake pads at that time at the Lexus dealer and did the change myself. When r end of their life, and I had to replace them immediately. I bought the brake pads at that time at the Lexus dealer and did the change myself. When removing the wheel bolts, the safety bolts were not secured on any of the four wheels; turning them by hand was enough to remove them. The rest of the bolts were poorly tightened, way below 110 ~ 120 Nm, which they should have. Once the pads were removed, they still had 50% life compared to the new pads, which does not correspond with the wear, according to what I was informed. This is the second time I have had an experience that has generated distrust in this dealer, so I will not take my car to Lexus of Pembroke Pines again. More
by faoer
Verified CustomerEmployees Worked With
Tony Marquez
November 07, 2024
Best customer service experience in a long time. Great people, great environment and a great carA+++++++++++++++++++++ Great people, great environment and a great carA+++++++++++++++++++++ More
by ELEAZARGERTHA
November 06, 2024
All they want is your money and to sell you a vehicle. I tried to get in contact with any of the following people the owner and founder. The general manager the sales manager I talked to six different emp I tried to get in contact with any of the following people the owner and founder. The general manager the sales manager I talked to six different employees all saying someone we get back to me. This is during a hurricane on the west coast, where and when I needed their help and assistance! I never heard from anybody. ABSOLUTELY NO CALL BACK! Extremely disappointed, they were gung ho managers were available when I was purchasing the vehicle after they got my money they don't care whatsoever. They sell it and no support and no service after the fact absolutely would not buy anything here the fact that five different employees gave me their word that somebody would call me back and nobody did. I also left numerous voicemails and all of the above mentioned voice mails. So Craig Zinn, Tony Stampone, Vladimir Keslin, André.Armani and John Wirshing you should all be ashamed and embarrassed. You and your sales team finance team look at people make promises present yourselves as caring and you'll be there when the owner needs you later. You just want the money you've proved that.! Absolutely would never buy a car from there would not recommend it and I've bought 30+ vehicles in my lifetime. It is the worst experience and worst support I've ever received from any dealership anywhere. They are the poster management team of a car sales men joke. The dealership is a joke! Promise everything and they deliver absolutely nothing, 16 phone calls and not 1 call back. Truly you feel robbed angerufen and taken advantage of after purchasing a vehicle from the dealership. More
by Xlt99
November 04, 2024
Friendly, knowledgeable and helpful. Fast service. Good communication. Clean environment. Takes good care of customers needs Fast service. Good communication. Clean environment. Takes good care of customers needs More
by CALLE005
Employees Worked With
November 04, 2024
I had a great sales associate this time his name is Jeff. The time was like he told me and he tex me when the service was done. Great service . Nothing like I had before My experience was disappointed. The time was like he told me and he tex me when the service was done. Great service . Nothing like I had before My experience was disappointed. More
by celia morandi
Employees Worked With
Jeff
November 03, 2024
I had an appointment with Andre and his demeanor was very careless and i had to wait for him after a while. my car was finished and just needed a wash after the service and i had to wait an additional 45 min careless and i had to wait for him after a while. my car was finished and just needed a wash after the service and i had to wait an additional 45 minutes. My car came back still dirty. I was expecting more from this location. Very disappointed. More
by A
Employees Worked With
Andre
November 03, 2024
Always efficient with no post service issues. The staff is pleasant from the beginning to the end of the process. The staff is pleasant from the beginning to the end of the process. More
by hpina0
Employees Worked With
November 02, 2024
I have been a customer since 2008. Leased 12 vehicles and referred 8 more. Always professional and excellent service from Frank Marsala and Patrick Hew. Leased 12 vehicles and referred 8 more. Always professional and excellent service from Frank Marsala and Patrick Hew. More
by GEEFISH
Employees Worked With
Other Employees :
Adam in Technology Dept.
November 02, 2024
Always a great experience, I moved out of town but will always try and service my car here always try and service my car here More
by annahmnguyen
