Lexus of Pembroke Pines - Service Center

I already sent in my review but I had a problem with the I already sent in my review but I had a problem with the program. My technician is Andre Rust he is not only a gentleman but a great person my work i I already sent in my review but I had a problem with the program. My technician is Andre Rust he is not only a gentleman but a great person my work is always a plus. I always appreciate his kind help. Please note that I had already answered this before thank you More

Excellent service the staff was very helpful and courteous.I would recommend this dealer without hesitation. I will go back to this dealership for all my service courteous.I would recommend this dealer without hesitation. I will go back to this dealership for all my service More

Amazing professionalism and quick response time, this is by far the best dealership I’ve ever dealt with. I’m going to be buying a second car from them with service for sure by far the best dealership I’ve ever dealt with. I’m going to be buying a second car from them with service for sure More

My five stars are soley due to my experiences with my service advisor, Carlos Perez. His professionalism, knowledge, and willingness to address all of my concerns pertaining to the service of my vehicle service advisor, Carlos Perez. His professionalism, knowledge, and willingness to address all of my concerns pertaining to the service of my vehicle is what brought me back to this location. I was actually having my vehicle serviced at JM Lexus in Margate even though I am less than five miles away from Lexus of Pines. Y'all were absolutely horrible and North Miami was no better. I dreaded when it was time for my vehicle to be serviced. I was going on a road trip and over due for an oil change. There were no appointments at JM Lexus that fit into my timeframe. I prayed before I took my vehicle back to Pines that there would be no issues with a simple oil change. To my total surprise, everything went well with no issues. I'm not sure what may have happened or changed; new management perhaps. I believe that the service team is an integral part of a dealership's success. Since every single time that my vehicle was at Pines or North Miami location for service or repair and it was horrible, I had decided that this would be my last Lexus vehicle and I have had four to date. Again, my five stars are because of my service advisor. More

It was a excellent customer service specially my service advisor Jeremy Rivera I was out from there fast because I request to Jeremy that I was running late for work advisor Jeremy Rivera I was out from there fast because I request to Jeremy that I was running late for work More

This dealership has always provided top notch service to me. I received excellent advise from Richard Monivis, Product Specialist. John Steigele, Service Consultant, is simply the BEST and I would not trade me. I received excellent advise from Richard Monivis, Product Specialist. John Steigele, Service Consultant, is simply the BEST and I would not trade him for anyone else. Thank you!! More

Great service at this dealership. Always work with Carlos and he’s a genuine professional. Facilities for guests are tired and need to be updated. Otherwise great customer handling in Service Department. and he’s a genuine professional. Facilities for guests are tired and need to be updated. Otherwise great customer handling in Service Department. More

John Steigele made this process very pleasant. I was told a specific time that I would be waiting and he made sure he kept his word. a specific time that I would be waiting and he made sure he kept his word. More

Customer service is excellent!Please extend My Thank Customer service is excellent! Please extend My Thank you! To Jeremy in Service. I cant complain he’s a great asset to your company over all . Customer service is excellent! Please extend My Thank you! To Jeremy in Service. I cant complain he’s a great asset to your company over all . More

Carlos is awesome. I trust him implicitly with my vehicle. Isidro also very helpful. Ample socially distant seating and cafe with great coladas and snacks. vehicle. Isidro also very helpful. Ample socially distant seating and cafe with great coladas and snacks. More