Lexus of Pembroke Pines - Service Center

Andre has been my advisor since I got my first Lexus in 2012 and he’s great! The service at this dealership is what you expect from the Lexus brand. 2012 and he’s great! The service at this dealership is what you expect from the Lexus brand. More

Excellent service and great people. Glad that I was able to arrive and leave within a reasonable time frame, no more than three hours. Thanks. to arrive and leave within a reasonable time frame, no more than three hours. Thanks. More

The estimate was taken for the complete job.We were The estimate was taken for the complete job. We were greatest and treated well. The job was completed without issues. Will consider seriously Lex The estimate was taken for the complete job. We were greatest and treated well. The job was completed without issues. Will consider seriously Lexis for future purchase. More

This is a mixed review because some people did a great job and others failed epically. I only heard from 2 people- My Service Manager Melissa (not listed above) and the driver, Bernie, who picked up/broug job and others failed epically. I only heard from 2 people- My Service Manager Melissa (not listed above) and the driver, Bernie, who picked up/brought back my car. Melissa and Bernie were both great, with great attitude and customer service. But the actual work was questionable after a big repair. My car came back clearly not having been cleaned/vacuumed on the inside, with dirty handprints all over the interior of the car and dirt on rugs, etc.- which made me sure that it was not sanitized prior to being brought back to me. That is huge in this COVID environment, with my trust that the dealership would follow the COVID sanitizing protocol a main reason I used the dealer service. I then had to sanitize the whole car myself before transporting my family in it- not good. It also came back with a new dash warning light it never had before - a lamp light - but no one ever mentioned it was a problem upon retuning it to me. What happened there? Overall not a good service experience. More

In my opinion this dealer has change for the worst, might be product of the present situation, however I am surprised of the lack of preparation of some personal as in the financial area as maintenance servi be product of the present situation, however I am surprised of the lack of preparation of some personal as in the financial area as maintenance services, More

Excelente servicio, la atención fue muy rápida y eficiente en una hora estaba recojiendo mi carro del servicio. Todo el personal fue muy amable. Lexus Pembroke Pines es el mejor. eficiente en una hora estaba recojiendo mi carro del servicio. Todo el personal fue muy amable. Lexus Pembroke Pines es el mejor. More

I love Lexus of Pembroke Pines! From the day I purchased my vehicle to the regularly scheduled maintenance, I’ve been treated like I’m the own the place! my vehicle to the regularly scheduled maintenance, I’ve been treated like I’m the own the place! More

I want to express my pleasure with my continued experiences with Lexus of Pembroke Pines, especially John Siegel. I have been a customer of this dealership for almost 20 years, and my recent experi experiences with Lexus of Pembroke Pines, especially John Siegel. I have been a customer of this dealership for almost 20 years, and my recent experiences remain unmatched. Thank you to my Lexus team! More

Girls in the entrance not so welcoming and the ones in pick up either. Not happy to be working on a Saturday. Isidro in the service was excellent: pick up either. Not happy to be working on a Saturday. Isidro in the service was excellent: More

Great service everything was great recommend Them to Great service everything was great recommend Them to bring your car very good fast and nice all excellent no issues every time they even dropped me Great service everything was great recommend Them to bring your car very good fast and nice all excellent no issues every time they even dropped me at work More