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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,069 Reviews

8,069 Reviews of Lexus of Pembroke Pines - Service Center

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November 18, 2020

I had a very nice experience with the Lexus team and I’m looking for to them service my vehicle again Service was fast the way to town was a long at all very professional More

by MsThomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with our team at Lexus of Pembroke Pines, and we look forward to your next visit!

November 18, 2020

Carlos Perez is an excellent service representative. Calling in process needs to be better. But once connected with Carlos, all went well. Always tries to keep my priorities clear. More

by SMITH2236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Carlos is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 18, 2020

Excelente servicio especialmente José, el cual estuvo muy atento a cada detalle de mi vehículo, al igual que me guío y me presento de una manera más clara el funcionamiento de mi vehículo. Estoy muy feliz co More

by VANESSA17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose was excellent!
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Vanessa - Es fantástico oír que tuvo una experiencia tan excelente en Lexus of Pembroke Pines! Apreciamos la reseña y estamos muy felices que José le ayudó con los detalles de su vehículo. Esperamos trabajar con usted otra vez en el futuro!

November 18, 2020

Staff is friendly and professional. Service advisor is knowledgeqble and goes out of his way to help and resolve my issues. The facility is always clean. More

by Nixonlebrun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Your confidence in our service team makes our day! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

November 17, 2020

I love your service department. Isidro Garcia was an excellent car advisor and very helpful. Keep up the good work. Excellent Job! Goodnight and farewell More

by Arturo Lujan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Nov 17, 2020 -

Lexus of Pembroke Pines responded

Arturo -Thank you for the kind review about our service department! We love to hear that Isidro took excellent care of you and your vehicle. See you next time at Lexus of Pembroke Pines!

November 17, 2020

Requested my part be ordered and then get an appointment for installation. I made my appointment and everything went as promised. I am pleased with the entire experience. More

by ESMIAMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy
Nov 17, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that your recent part installation visit went smoothly. Thank you so much for choosing Lexus of Pembroke Pines! For all your future auto service needs, we will be here to help.

November 17, 2020

🥲As always - nice job 👍🏽💯Roadside Assist was also 🥲As always - nice job 👍🏽💯 Roadside Assist was also very responsive came all the way fromLNM aim an amazing time. Bryan was very good John respon More

by paulette01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Nov 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-star review, Paulette! Our customers are our top priority, and it is great to hear that this was reflected in your experience working with John, Bryan, and the team. We appreciate your business at Lexus of Pembroke Pines and are wishing you many safe and happy miles down the road!

November 17, 2020

Bought my car from the dealer had the best salesman his name is Nick I couldn’t expect better treat me very well very polite very nice gentleman thank you very much he tries to work with me as much as he c More

by RAM_MAN_75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Lexus of Pembroke Pines responded

We love to hear that Nick is the best salesman you've worked with. Thank you so much for coming to Lexus of Pembroke Pines for your new vehicle! We hope that you absolutely love it.

November 17, 2020

Excellent service , It is always a nice place to go and have your card fixed, in general the staff is very friendly. Even if you do not have an appointment the weight limit is long. More

by santiagoestrada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Lexus of Pembroke Pines responded

We love that you can depend on our Lexus of Pembroke Pines team for excellent service. Thank you so much for sharing this feedback about our team! We look forward to seeing you at your next visit.

November 17, 2020

Jose was great they took care of my car they had it out earlier than expected very pleased with the work, will continue to use this Lexus dealer More

by angelu003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Nov 17, 2020 -

Lexus of Pembroke Pines responded

We are grateful to have you as a Lexus of Pembroke Pines customer and it's wonderful to hear that Jose made your recent service visit such a success. Thank you for your business!

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