Lexus of Pembroke Pines - Service Center

My original adviser was Andres Rust, who provided the worst service. There was no communication with us and no return calls until the end of the day when a Mgr had to get involved. We had no idea what wa worst service. There was no communication with us and no return calls until the end of the day when a Mgr had to get involved. We had no idea what was happening with our vehicle, in spite of Mr. Rust advising he would call us back. Jeremy took over the service and made up for it all!!! More

Siempre es un placer llevar mi carro a hacer servicio de mantenimiento.. Gracias a Sebastian,que es muy amable,atento,y sobretodo profesional.. Con gusto siempre recomiendo este lugar. mantenimiento.. Gracias a Sebastian,que es muy amable,atento,y sobretodo profesional.. Con gusto siempre recomiendo este lugar. More

My service advisor Jeremy Rivera was Excellent. Thanks for the exemplary customer service. The waiting and cafe areas was kept in a extremely clean condition. for the exemplary customer service. The waiting and cafe areas was kept in a extremely clean condition. More

Excellent customer service. Advisor and mechanic were very professional an honest. In general a very good experience we will be back for next service on March were very professional an honest. In general a very good experience we will be back for next service on March More

Juan in the service department was excellent. He made sure all my needs were meant. While my car was in service they broke an AC vent. Juan had it replaced at no charge to me. Thank you for your service sure all my needs were meant. While my car was in service they broke an AC vent. Juan had it replaced at no charge to me. Thank you for your service More

Service department is always very organized no waiting, courteous and efficient. My service writer Jeremy Riviera is very thorough and proficient. I’m very happy and satisfied with the service. The loaner courteous and efficient. My service writer Jeremy Riviera is very thorough and proficient. I’m very happy and satisfied with the service. The loaner dept. is also very efficient, I forgot my jumper cables in the loaner and many days afterwards when I called, they were holding it in their department . More

Thanks to Jose Amaro for following up with the repairs and processing the warranties. There were two issues and both solved including noise which is always hard. and processing the warranties. There were two issues and both solved including noise which is always hard. More

My visit to Lexus was pleasant. I did not have a long wait. Your employees worked together as a team..I will recommend Lexus to friends and family wait. Your employees worked together as a team..I will recommend Lexus to friends and family More

Excellent service and improvement iAd all ways a thing that ca be excellent but you are the best and allay is is room room to improve Excellent job that ca be excellent but you are the best and allay is is room room to improve Excellent job More

Horrible customer service & treatment to car. Went to pick up car & had to wait more then 3 hours bc the work was not repaired correctly. I left the car for about a a month and still the car wasn’t done pick up car & had to wait more then 3 hours bc the work was not repaired correctly. I left the car for about a a month and still the car wasn’t done correctly. I was constantly back and forth with Ada and Roy. The service I received was completely unsatisfactory and I’m truly dissatisfied with the work of this dealership. More