Lexus of Pembroke Pines - Service Center

Everything was great. People are friendly and helpful. I felt safe going for routine service during this corona virus pandemic. Thanks for being patient and understanding. felt safe going for routine service during this corona virus pandemic. Thanks for being patient and understanding. More

I was very disappointed with my first service experience as well as my over experience. I made an appt for noon and was still told there was a 2 hour wait. Why did I schedule an appointment. They did not as well as my over experience. I made an appt for noon and was still told there was a 2 hour wait. Why did I schedule an appointment. They did notice a recall and took care of it but that added another hour. I had no notice from my service guy sebastian during the 3 hours. Yes I had acknowledge the initial text to get updates. Only when I questioned what was happening again after 3 hours did they tell me my car will be ready soon. Even when i lease my car I drove it home and the battery died. I had to have lexus come and jump start me on the 1st day I had the car. More

My was brought in for a recall for two different items the rep that took care of me was courteous and professional he treated me like a twenty year customer. the rep that took care of me was courteous and professional he treated me like a twenty year customer. More

Had my oil changed 3 times since December 2019 and only once someone mentioned my Check Highlight System. $350 diagnostic is outrageous when I told them what I suspected the problem is and all my lights ar once someone mentioned my Check Highlight System. $350 diagnostic is outrageous when I told them what I suspected the problem is and all my lights are working. More

The service was very good at this location. I would recommend others for any needs they may have for their Lexus car truck or van recommend others for any needs they may have for their Lexus car truck or van More

I have never had such a wonderful service in a dealership. Rod and Richard went above and beyond to help me with all my questions and issues in my new RC350. Defenetly a 5 start experience dealership. Rod and Richard went above and beyond to help me with all my questions and issues in my new RC350. Defenetly a 5 start experience More

Fast and easy! Nice sales clerk! Went in for an oil change and once I got the text that the car was ready it was fast getting my car. In the past it was a wait. Thanks for fixing that issue! change and once I got the text that the car was ready it was fast getting my car. In the past it was a wait. Thanks for fixing that issue! More

Excellent service. Very Friendly. Totally reliable. The use of a loaner car is a wonderful benefit. Thank you for making my experience easy and Fantastic! use of a loaner car is a wonderful benefit. Thank you for making my experience easy and Fantastic! More

Always a great experience when I go here. The staff is Always a great experience when I go here. The staff is kind, courteous and responsive. The service advisors are excellent and help with your every Always a great experience when I go here. The staff is kind, courteous and responsive. The service advisors are excellent and help with your every need. (ask for Isidro) Honestly, they treat you like family and are flexible with the options for your vehicle. I drive over 30 minutes to come to this dealer because of the experience I get here. I cant recommend it enough. More

Great customer service ! Always kind and very professional! Alejandro goes beyond what’s expected and we are repeat customers because of him ! Thank you so much ! professional! Alejandro goes beyond what’s expected and we are repeat customers because of him ! Thank you so much ! More