Lexus of Pembroke Pines - Service Center

Just because of Juan, I didn't complain much as he worked with me and management and get it settled. but the issue could be a bigger one if I dig deeper. I towed the car as it stopped while driving and didn' with me and management and get it settled. but the issue could be a bigger one if I dig deeper. I towed the car as it stopped while driving and didn't start again. Service team kept the car for 3-4 days and mentioned that there is nothing wrong with it but battery just needs to be charged. While the car was at the service, I told them to change the weather strips for the windows and they did by keeping the car for another week and half as the parts needs to be shipped. Then I got a call saying that the car has an issue, the side mirror was broke and alternator needs to be changed as the car was not starting ( as the car had brand new battery) and check engine light was on. when the car was at the dealer for more than 15 days, I don't know if there was any mishandling done at the service center or if the car was not checked properly during the initial diagnosis but I ended up paying for the alternator and they took care of the broker mirror assuming it was broken at the service place. So I am not sure about the complete story but Juan was talking to his manager and getting credits where applicable but I think the service team should have done better job during the initial diagnosis. Anyway, I have been doing the service at this place for many years and I think overall its a better place to get service as I don't get unnecessary charges for every visit which is why I kind of ignore these one time issues. More

Everything was great, always polite employees. We enjoy the experience in the service department, Carlos helped me with the service and he was very good. the experience in the service department, Carlos helped me with the service and he was very good. More

We have a very good serviceman but our sunroof was defective at purchase and now they do not want to stand behind it. Beyond warranty defective at purchase and now they do not want to stand behind it. Beyond warranty More

Good customer service. I would do my service with him again. Location is close to my house. I would see Lexus at my next service again. Location is close to my house. I would see Lexus at my next service More

Love my service advisors John & Jeremy. They always make sure all my concerns are addressed & get me a loaner whenever needed, so I can get back to work. This is my Lexus dealership for service as long as t sure all my concerns are addressed & get me a loaner whenever needed, so I can get back to work. This is my Lexus dealership for service as long as they’re there. More

This dealership, and in particular their service department is horrible. Because of the awful service, I will never buy another Lexus. The service department returned my $100k car filthy with a gas department is horrible. Because of the awful service, I will never buy another Lexus. The service department returned my $100k car filthy with a gas odor permeating my car. #NEVERLEXUS More

Horrible, took my car for maintenance, brought it back just as dirty as it was when they picked it up. Didn't explained what was done to the car just as dirty as it was when they picked it up. Didn't explained what was done to the car More

Very good, Sabastian the Service Technician was very knowledgeable and helpful. The service performed was acceptable, my overall experience while I waited was good. Good job! knowledgeable and helpful. The service performed was acceptable, my overall experience while I waited was good. Good job! More

Mixed review how I feel about this Appointment. I was referred by a good friend of My Daughter to this location... she was very nice and understood what my car needs were. I made the appointment to have referred by a good friend of My Daughter to this location... she was very nice and understood what my car needs were. I made the appointment to have the fuel pump replaced which had been nationally recalled on my Is 300 fsport. Service guy that greeted me was Juan. After taking my car appointment inf asked me to sit outside to wait. Which I did. After 1/2 hr later a service advisor came to greet me. And i asked me to wait . I asked if i wait outside or inside lobby?? He replied inside i could. I told him that Juan asked to wait outside. So the advisor immediately asked him why he had me sitting outside?? He lied telling him that he never told me that. That he had given me a choice and that got me upset! And he was very argumentative with me as well... juan being a valet manager behaving like this with customers?? Very unprofessional!😡. However, my service advisor was very attentive and took care of situation with a manager... More

My advisor Carlos was great. I was seen timely and my car was serviced less than an hour. However, i waited for 30 minutes for the car at the pick up area because a tech mistakenly took my car. As a healthca was serviced less than an hour. However, i waited for 30 minutes for the car at the pick up area because a tech mistakenly took my car. As a healthcare provider that's like giving someone the wrong meds. Not at all pleased since I had to go to work that day. More