Lexus of Pembroke Pines - Service Center

I’ve had my vehicle serviced here for 3 years and I’ve had no complaints other than receiving service coupons shortly after my service date. Isidro has been a decent advisor. had no complaints other than receiving service coupons shortly after my service date. Isidro has been a decent advisor. More

I started with 1 sales person and when I got there transferred to another sales person. This did not set well with me. New sales agent was great but some issues about warranty that was discussed are s transferred to another sales person. This did not set well with me. New sales agent was great but some issues about warranty that was discussed are still not resolved. I have nothing in writing about what warranty I have on a certified used 2019 vehicle. I was also told in addition to this warranty the vehicle I purchased had 2 years of warranty left on vehicle. Giving me a total of 5 years warranty on this car. This was all given to me verbally I asked for someone in writing but as of today I have nothing. I contacted agent but he has not returned my calls. I really expected more from a Lexus dealership. More

Service was excellent, it meets our expectation. Andre, our advisor , keeps us updated on the progress of the job. The job was finished on time. Andre deserves much credit for this. It is worth recommendin our advisor , keeps us updated on the progress of the job. The job was finished on time. Andre deserves much credit for this. It is worth recommending to friends.Thanks More

My experience was very positive for the most part everyone was friendly and helpful. It did take a little longer about 6 hours. But other than it was ok. everyone was friendly and helpful. It did take a little longer about 6 hours. But other than it was ok. More

Efficient service. Jose my advisor is professional courteous and lots of experience. No gimmicks. Need to clarify where to return loaner car. Cars a clean courteous and lots of experience. No gimmicks. Need to clarify where to return loaner car. Cars a clean More

Excellent service this time around. Service tech kept me informed regarding the needs of my car and it was ready in a very short time. I was also offered a loaner immediately but I don’t need it. informed regarding the needs of my car and it was ready in a very short time. I was also offered a loaner immediately but I don’t need it. More

The advisor assigned was on lunch for my visit, but I was helped by another gentleman and he was really friendly and helpful. Great guy! helped by another gentleman and he was really friendly and helpful. Great guy! More

My Service Advisor Juan is the best! He gave me hope again that I should stay with Lexus of Pembroke Pines. Give him a raise. again that I should stay with Lexus of Pembroke Pines. Give him a raise. More

Our first visit there for service was amazing and what we expected based on Lexus' reputation. This past visit was a mess. No communication and it took way too long. At the end of the day the work got done, expected based on Lexus' reputation. This past visit was a mess. No communication and it took way too long. At the end of the day the work got done, but trying to get calls answered/returned seemed a near impossible task. More

I nominate Carlos Perez as the employee of the year. His attention to detail and commitment to delivering quality of service is exemplary. He has been my advisor for years. attention to detail and commitment to delivering quality of service is exemplary. He has been my advisor for years. More