Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,078 Reviews

8,078 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
December 17, 2020

Estupenda atención, como siempre, el personal es muy amable; el tiempo de espera fue razonable. Se realizó servicio al vehículo de manera satisfactoria. La atención del representante fue óptima. More

by GALDOSJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Amaro
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Estamos muy orgullosos de nuestro equipo y las palabras amables acerca de su experiencia de servicio nos hacen sonreír. Apreciamos su apoyo y esperamos trabajar con usted en Lexus of Pembroke Pines la próxima vez!

December 17, 2020

Excellent and timely serviceFriendly, cooperativeCar Excellent and timely service Friendly, cooperative Car was picked up at home and loaner car provided for the day Our car was serviced and returned More

by TLCDRJON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are happy to hear that you had such an efficient service experience at Lexus of Pembroke Pines. We appreciate your feedback and hope to serve you again down the road!

December 17, 2020

Sebastian Mejia was my serviced advisor and he is wonderful, he has great customer service skills. I always come to him for service, if you have a Lexus you have to come to Mr Mejia More

by chloecramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Hi Chloe - We love hearing that Sebastian went above and beyond to make your service experience seamless. We appreciate your loyalty to the Lexus of Pembroke Pines team and cannot wait to see you back. Drive safely!

December 17, 2020

Neat environment and proactive staffs. I was received in the waiting line in appropriate time. Not sure what else to add. I was satisfied. Pickup up time needs to be extended beyond 6:30pm or at least leave More

by jite212000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate this feedback and are happy to hear that you had such a successful service experience. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

December 17, 2020

Guys do a great Job. John S. In Service is amazing. Been taking my car to him for 15 years. Will not speak with anyone else. More

by jogolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigler
Dec 18, 2020 -

Lexus of Pembroke Pines responded

We're so grateful to have you in the Lexus of Pembroke Pines family! It's amazing to hear that John has been taking great care of you and your vehicle for so many years. Thank you for trusting us with all your repair and maintenance needs!

December 17, 2020

Nice experience and great customer service from start to finish! The service was completed In a timely manner and I enjoyed a great cup of coffee :). More

by KIMLAWSON72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Lexus of Pembroke Pines responded

Thank you for your great review of Lexus of Pembroke Pines, and for your business. We are grateful to have you as a customer, Kim!

December 16, 2020

Had a good experience overall. Everyone showed courtesy and willing to answer all questions. The job was done correctly and within reasonable time. I’ll be back. More

by hern9431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you. Thank you from all of us here at Lexus of Pembroke Pines!

December 16, 2020

You need to change the television channel in the Cafe area off of a far right conspiracy theory channel-Newsmax. A place of business should not be politically charged and you’ll lose a lot of business. More

by woodysix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
Dec 17, 2020 -

Lexus of Pembroke Pines responded

I assure you that we strive to ensure that all our guests are comfortable here, and I'm concerned to see this feedback. I will be sure to share this with my team. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 16, 2020

Sebastian Mejia in service is fantastic. He is extremely courteous and attentive and provided me with options from my most recent service visit. I highly recommend Lexus of PEMBROKE Pines service. More

by russconnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for your high recommendation of Sebastian and Lexus of Pembroke Pines! Your business and feedback mean the world to us. We hope to see you next time!

December 16, 2020

Jeremy did a great job! The issue was with all the dirty hand and finger prints left on the inside doors, seats, and sun roof. The detailing of the car was a really poorly done job and Jeremy took it and cl More

by dgdean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Lexus of Pembroke Pines responded

We apologize that your detailing wasn't up to our high standards but are very glad that Jeremy could step in to make things right. Thank you for being a great Lexus of Pembroke Pines customer!

...
657
...