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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,075 Reviews

8,075 Reviews of Lexus of Pembroke Pines - Service Center

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December 20, 2020

The carwash was horrible even in others dealer yo need to wait the service its good, ever and ever I will return to this Prmbroke Pines Lexus Dealer and Service Center, Im a client from Lexus and I have some More

by aramisperez90Aeamis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. We do strive for exceptional service here, and I would be more than willing to speak with you directly about what happened and see what we can do to make this right for you. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 20, 2020

This dealership goes above and beyond to ensure customer satisfaction. They are very friendly and welcoming to all the customers. Excellent overall quality of service. More

by LatoyaB561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Guerrero
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Latoya - For you to say that our team goes "above and beyond" really means a lot. Thank you for trusting us with all of your auto service needs! We look forward to your next visit at Lexus of Pembroke Pines.

December 20, 2020

Service department personnel very good at getting work done in a timely manner Always have loaner cars available Appointments easy to schedule Everyone wearing masks More

by MARASUEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Pembroke Pines, and we look forward to your next visit!

December 19, 2020

Routine service. Not a good Lexus experience. Expect a great deal more. Why pay for a Lexus if not for GREAT SERVICE!!! Maybe next time More

by MKIMMELMANOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Jan 05, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you had such a disappointing experience. We strive to deliver the highest-quality service, and it is concerning to hear that this was not reflected in your visit. I would appreciate the chance to speak with you so I can better understand what went wrong here. I will not be able to gather your contact information from this review, so please do not hesitate to give me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 19, 2020

I love this location I bought my Lexus here and every time I go it’s always a pleasure from the moment I get there until I leave I recommend this property to everyone More

by Tanyaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa ho
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for your continued business at Lexus of Pembroke Pines! It is wonderful to hear that our team consistently provides you with a five-star experience. We appreciate you taking the time to leave us a review and look forward to working with you again!

December 19, 2020

Service rep Rod was attentive and communicated often throughout the process. followed up to let me kk now car was ready in timely basis. Check out was quick More

by Casaderich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to review Lexus of Pembroke Pines! We are happy to hear that Rod provided helpful service during your recent service visit. Hope to see you again down the road!

December 19, 2020

Jose is great in the service department . He is first class act !Been dealing with him for over fiver years ! We have been customers of this dealership since 2003 More

by dana_steinberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Dana, we cannot thank you enough for your years of loyal business! We will be sure to pass along your appreciation to Jose. From all of us at Lexus of Pembroke Pines, thank you and happy holidays!

December 19, 2020

Great service great personal love Lexus my wife and I always been a Lexus family I always recommend Lexus to all my friends and family thank you happy holidays More

by DIAZTATIANA
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dayton armenteros
Dec 22, 2020 -

Lexus of Pembroke Pines responded

We are happy to have you and your wife in the Lexus family! It is our pleasure to assist you and we appreciate your recommendation of Lexus of Pembroke Pines. Thank you for your business and happy holidays to you and your family!

December 19, 2020

Fabulous service everytime. Jeremy Rivera goes above and beyond. He always comes through and quickly. He is the absolute best!! My car looks brand new. Thank you so much!! More

by JYAC1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Pembroke Pines responded

We can't thank you enough for your continued business! It is wonderful to hear that Jeremy provided prompt, thorough service and made your car feel brand new. Thank you for choosing Lexus of Pembroke Pines and leaving such positive feedback. Happy holidays!

December 19, 2020

Awesome jobThe only bad thing was you damage my car. You Awesome job The only bad thing was you damage my car. You at this time fixing my car I hope it looks ok after the repair More

by EQUITY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andra
Dec 28, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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