Lexus of Pembroke Pines - Service Center

I was completely satisfied with my service experience. Isidro Garcia was polite, professional and helpful. The pick-up service provided by this dealership saved me a lot of time and stress. Isidro Garcia was polite, professional and helpful. The pick-up service provided by this dealership saved me a lot of time and stress. More

It is always a pleasure to take my car in for service. My service rep Jose A. is always attentive and answers every question professionally. Highly recommend. A+++++ service rep Jose A. is always attentive and answers every question professionally. Highly recommend. A+++++ More

My biggest concern about this dealership is the lack of communication. The final bill had a note that I turned down the notification that I needed windshield wipers, when, in reality, I was never told I ne communication. The final bill had a note that I turned down the notification that I needed windshield wipers, when, in reality, I was never told I needed them. Also, my service advisor never return my calls and, also, some of the settings have been changed and had not been re-Said to my specifications, so I had to make a trip back to get it set properly More

John is the BestThe Best best best best best best best John is the Best The Best best best best best best best A word minimum is ridiculous and may make me lower my rating if not changed John is the Best The Best best best best best best best A word minimum is ridiculous and may make me lower my rating if not changed More

My appointment was 11:30. I was informed it would take 1 hour 45 mins to 2 hours. At 2 1/2 mark I looked for Jose and was unable to find him. No update given. I went to the cashier who informed me Jose w hour 45 mins to 2 hours. At 2 1/2 mark I looked for Jose and was unable to find him. No update given. I went to the cashier who informed me Jose was in his office, I informed her he was not. Manager was called who did not follow up. I finally found Jose at 2:05 and he had the paperwork in his hand Proceeded to waiting area. Car arrived with driver on his cell phone as he was driving my car. This was absolutely unacceptable to me. More

The check in process needs to be addressed, the wait is too long. Also if vehicle is not ready at promised time call the customer too long. Also if vehicle is not ready at promised time call the customer More

It’s the only Lexus dealership I will visit. I live closer to Miami, but go the distance because myself and many others have had bad experiences at Lexus of N Miami. Jose Amaro is so accommodating and closer to Miami, but go the distance because myself and many others have had bad experiences at Lexus of N Miami. Jose Amaro is so accommodating and makes it worth my while to make the longer trip to have my car serviced. More

Jose from service is very professional and very Jose from service is very professional and very knowledgeable. Jose goes the extra-mile for his clients. The wash team did a great job, my car was cl Jose from service is very professional and very knowledgeable. Jose goes the extra-mile for his clients. The wash team did a great job, my car was cleaned. More

This Lexus has one of the best service advisors in the company. Service advisor, Juan, is always so helpful, caring, and quick. He really provides outstanding service. I was contacted on several occasions company. Service advisor, Juan, is always so helpful, caring, and quick. He really provides outstanding service. I was contacted on several occasions to be updated on the status of my vehicle. He offered a loaner and did everything possible to make sure my car was taken care of. Juan treats his customers like family and puts his heart into his work. He has made me a Lexus customer for life. Lexus of Pembroke Pines truly has one of the best service advisors in Juan. More

Keep the hard work 20000 miles inspection completed and Keep the hard work 20000 miles inspection completed and Carlos provided and answered all my information need at the service department and have car Keep the hard work 20000 miles inspection completed and Carlos provided and answered all my information need at the service department and have car ready More