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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,081 Reviews

8,081 Reviews of Lexus of Pembroke Pines - Service Center

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January 08, 2021

I have taken several cars for service at Lexus of Pembroke Pines and I have always come out of the experience with a very positive results. More

by EMILIOJFLORIDA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Lexus of Pembroke Pines responded

It's great to hear you were satisfied with our service team's work, Emilio. Thanks for your feedback, and everyone at Lexus of Pembroke Pines appreciates your business!

January 08, 2021

Personal who attend me are very professional (Zoe & Rodney), service was performed as expected. May be I haven't realistic expectantion on timing, but in may opinion the repair took more time than expe More

by Luis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zoe & Rodney
Jan 08, 2021 -

Lexus of Pembroke Pines responded

Hi Luis - We appreciate your patience throughout this process as well as your kind feedback about Zoe and Rodney. Thank you for trusting your vehicle with Lexus of Pembroke Pines! We hope to deliver a five-star experience next time.

January 08, 2021

Great customer service, courteous , knowledgeable employees, they get the job done on the timeframe that they promise , nice waiting room , what else can you ask for? More

by RUTHIREALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Lexus of Pembroke Pines responded

We couldn't ask for a better review than this! Thank you for taking a moment to share your experience so that others can see what it's like to be a guest here at Lexus of Pembroke Pines. We hope to see you back for your next service visit!

January 08, 2021

My advisor Carlos Perez has always been very kind and honest with me. He has always kept me in the loop with my car’s progress. No surprises. More

by aapaseiro2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Jan 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're glad to hear that Carlos continues to impress you by providing great service!

January 07, 2021

Is a well organized place, is clean, service is fast, the people working in this place es very polite, the communication and information about the maintenance process by the adviser was clear. And above all More

by MORALESJANNETH63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Jan 07, 2021 -

Lexus of Pembroke Pines responded

We really appreciate your excellent review! We are thrilled that your service experience was so thorough and communicative. Thank you for choosing Lexus of Pembroke Pines for your maintenance needs, we hope to see you next time!

January 07, 2021

Very helpful, kind and willing to take time to explain. Also great with taking time to relate and understand my situation. Will look forward continuing my service at Lexus More

by cavitekevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

January 07, 2021

First time with John as service advisor, he was great! Everyone was friendly and helpful. Items I mentioned were listed on the final invoice which helps me to see they were addressed. Love the loaner s More

by vanessa17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John he was great, thank you
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Vanessa, we are thrilled that John provided you with a quality loaner and excellent service! Thank you for continuing to choose Lexus of Pembroke Pines, your business means a lot to us. We hope to have the opportunity to assist you again in the future!

January 07, 2021

Was a pleasant experience / with all COVID protocols make me feel save / Carlos make everything perfect and professional / I have two Lexus and there are Great cars More

by CLAUDIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Claudia, we value the safety and satisfaction of our customers above all else, so we appreciate you mentioning how dedicated our team is to health protocols and excellent service. Thank you for taking the time to review us and highlight Carlos' great work. We hope to welcome you back to Lexus of Pembroke Pines in the future!

January 07, 2021

All was great, the service was excellent. Lexus service is always good. Thanks so much for all .I will continue choosing pembroke Pine dealer for long time More

by YANELAD649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Lexus of Pembroke Pines responded

We appreciate your business and kind review! The team at Lexus of Pembroke Pines looks forward to seeing you again soon.

January 07, 2021

As a fifteen year customer of this dealer, I am highly satisfied with the service I have received. I would not go anywhere else. I’m never disappointed. Jeremy Rivera is outstanding! He makes you feel li More

by GARCIA00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Lexus of Pembroke Pines responded

This review makes our day! Thank you for your fifteen years of loyal business and your outstanding feedback. We are delighted to hear that Jeremy and the team make you feel like part of the Lexus of Pembroke Pines family. We look forward to seeing you next time!

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