Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,080 Reviews

8,080 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
January 19, 2021

John was very friendly and supportive during my visit. I usually work with Carlos, but he was off and felt that the service level did not miss a beat. I was in and out in about 1.5 hours for a 35k service. More

by rrcuthbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Jan 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that John went above and beyond to earn your five-stars. Drive safely, and we hope to see you back at Lexus of Pembroke Pines down the road!

January 17, 2021

I love taking my car to get service there. I get amazing service, and while I wait, I get a Complimentary coffee and a car wash.🥰 More

by STLUCIAGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Lexus of Pembroke Pines responded

It makes our day to hear that you enjoy your visits with us at Lexus of Pembroke Pines. Thank you so much for being a loyal customer! We look forward to working together for years to come.

January 17, 2021

Spectacular service and incredible customer service. The service manager or director Brian Martin is amazing. Extremely helpful and a total hands on leader. Very satisfied. More

by TonyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think it’s Cloe and the other is Brian Martin
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Tony, we appreciate your kind feedback about Brian and Lexus of Pembroke Pines! Thank you from our entire team.

January 17, 2021

Melissa always does a great job for me. Lexus replaced my water pump and serviced my car with no problems. I will be back for my next service. More

by jhschimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Melissa. Drive safely, and we are looking forward to seeing you again at Lexus of Pembroke Pines!

January 17, 2021

Excellent service!! The service department did an excellent t job communicating price and timing. The service was quick and I was on the road in a jiffy. Thanks!! More

by metema01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 18, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's fantastic to hear that our service team took such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

January 17, 2021

Service advisor Jeremy Rivera was courteous and provided great customer service. Thank you Jeremy for a job well done and providing excellent customer service it means a lot. More

by Mrs. C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you, Mrs. C, for sharing such kind feedback regarding our service team. If there is anything we could have done to elevate your experience to 5-stars, please let us know!

January 17, 2021

Always a great job and short wait. Sebastian is always helpful and does a great job everytime. We travel from Delray Beach so the service must be outsanding! More

by LALZATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and hearing that this was reflected in your time working with Sebastian made our day. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

January 16, 2021

I would’ve gave you five stars I would’ve years ago when you fix my other three cars and my work vehicle but now my work vehicles in there I’ve been calling to find out why it’s not done yet I’ve been told More

by Erbean1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick
Feb 05, 2021 -

Lexus of Pembroke Pines responded

I'm so sorry for the miscommunications here as well as the delay in your repairs. I want to make sure this is straightened out, but I won't be able to find your contact information from this review. Would you please contact me at your earliest convenience so that I can assist you? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 16, 2021

Jeremy Rivera is always excellent with his service and part of the reason we continue to use your dealership. I was in and out and all is perfect. More

by NEWDAY2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a five-star review! We will be sure to share this feedback with Jeremy and the rest of our team!

January 16, 2021

Great service and update of my vehicle. I am happy with my Rx350. I received good maintenance through my plan. Lexus representative was respectful and professional. More

by ANNIERODRIGUEZM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you, Annie, for taking the time to review Lexus of Pembroke Pines! We're grateful for your confidence in us and we look forward to taking care of you the next time you bring your Lexus RX 350 in for service!

...
636
...