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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,080 Reviews
Call Service Center (954) 443-2020

8,080 Reviews of Lexus of Pembroke Pines - Service Center

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January 20, 2021

Andre Rust is awesome very easy person to work excellent customer service I will always take my car to be service at Lexus of Pembroke Pines More

by fairclough36
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Jan 20, 2021 -

Lexus of Pembroke Pines responded

Your confidence in Andre and Lexus of Pembroke Pines means the world to us! Thank you for trusting our team with your vehicle and your business. Have a wonderful day!

January 20, 2021

Juan is knowledgeable and provided me with great customer service. Through his expertise and professionalism he gave me a better understanding of the service needed. Thanks Juan and Lexus of Pembroke Pines. More

by N0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Jan 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Juan took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 20, 2021

Sales Representative - Richard Monivis has been my point of contact for the past ten years. Mr. Monivis represents Lexus of Pembroke Pines with distinction and sets the highest standards for all others to f More

by JOELMAHABIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your longtime business here at Lexus of Pembroke Pines, and we will be sure to let Richard know that you appreciate his help. We look forward to your next visit!

January 20, 2021

After being quoted a different price than the one shown on my invoice, Jose Camara, made THINGS RIGHT and I was pleased with the outcome. More

by Julie2ht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Camara
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Jan 22, 2021 -

Lexus of Pembroke Pines responded

Hi Julie - Although I am disappointed to hear that there was an error on your invoice, I am thrilled that Jose stepped in to rectify the situation. Your business and feedback are greatly appreciated by our team and we hope to have the opportunity to provide you with five-star service in the future. If you need anything at all, or if there is anything I can do to improve your experience, please feel free to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 20, 2021

Outstanding relationship but I have a problem with someone SAL KAMAL good man but he played hard ball but that ok I know what to do next time thanks you enjoy your day More

by jamel4343
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sal Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2021 -

Lexus of Pembroke Pines responded

Hi Jamel - We appreciate you taking the time to share this feedback. We strive to deliver quality vehicles at a competitive price, and I assure you that it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to make sure that your concerns have been properly addressed. If you are willing to discuss your visit, please do not hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

January 19, 2021

Not so pleasent visit: service advisor was a bit negative. Perhaps he was having a bad day or just doesn’t like customers. Hope this improves More

by ALICIA.WRIGHT22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t recall
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Feb 05, 2021 -

Lexus of Pembroke Pines responded

Alicia - This doesn't sound like the friendly and accommodating service we pride ourselves on here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened and see what we can do to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Jose Camara- Service Manager - (954) 443-2332

January 19, 2021

Excellent service! My detailing left my car looking brand new. Thank you for the loaner accommodations also. Lexus truly makes things convenient for busy people. More

by EYMIFALCON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan and Jose
Report | Print
Jan 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done. It's fantastic to hear that our team impressed you by providing great service!

January 19, 2021

Thank you for time and attention in assisting me as always .... It was an excellent service as usual ... excellent service excellent service from Jose Amaro More

by MOTICA05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose amaro
Report | Print
Jan 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for posting about your recent visit to Lexus of Pembroke Pines! We look forward to taking care of you the next time you bring your vehicle in for service!

January 19, 2021

We took our car in for service and they loaned it out without our approval. This was a disaster in every way. We are not happy. More

by ALICE_LEONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2021 -

Lexus of Pembroke Pines responded

Alice, I apologize if there was an error that occurred during your service but we do not loan our client's vehicles out. If there is anything about this visit you would like to discuss please feel free to give me a call. Thank you, Jose Camara- Service Manager - 954-443-2332

January 19, 2021

Courtesy. Knowledge, service attitude of their employees. The Body Parts department needs to cross sales. Nick at parts was very helpful and get the work on time More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2021 -

Lexus of Pembroke Pines responded

Daniel, thank you for taking the time to leave us this feedback. We do always strive for 5-star service here, and I would be more than willing to speak with you directly to learn how we could improve. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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