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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,081 Reviews

8,081 Reviews of Lexus of Pembroke Pines - Service Center

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January 29, 2021

Friendly staff very comfortable when I’m getting service done clean environment love using the restroom cleanest public restroom I’ve ever seen smells really nice More

by BEVERLEYRAMSAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we are so glad you enjoy our facilities as well. We look forward to your next visit!

January 28, 2021

Rodney was very friendly and efficient. I enjoy coming to Lexus of Pembrooke Pines even though at one time it was not the closest location More

by CNOREB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney
Jan 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business here at Lexus of Pembroke Pines! We couldn't be happier to hear that Rodney delivered a five-star experience and we look forward to seeing you next time. Drive safely and have a great day!

January 28, 2021

Great and fast service! Friendly employees and you can also grab a snack from the cafe while you wait. Great job guys. Keep up the good work! More

by priscilla_bishun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Lexus of Pembroke Pines responded

Hi Priscilla - Thank you for taking the time to share your experience! We pride ourselves on delivering a seamless service experience for our guests, and it is wonderful to hear that this was reflected in your visit. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

January 28, 2021

Service time took less time than expected this time around and my car was much cleaner this time... also I was greeted immediately upon arrival. More

by KADIA.HEWITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Kadia, thank you for the review! It was our pleasure to assist you here, and we are glad to hear that we are improving. If there is anything more you would like to share with us, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 28, 2021

My service advisor was extremely helpful. I dropped my vehicle off and within a short amount of time it was ready. Overall it was a good experience. Great service!!!! More

by Finbiz3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Lexus of Pembroke Pines responded

Thanks for taking the time to review Lexus of Pembroke Pines! We're glad to hear that our service team was so helpful and we look forward to your next visit!

January 28, 2021

The bodyshop at Lexus of Pembroke Pines has always been amazingly good to me! They are always so helpful! Will definitely recommend! Thanks again for all of your help! More

by Jess.rivera12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collision center
Jan 28, 2021 -

Lexus of Pembroke Pines responded

Jess, it is a privilege to have you as a Lexus of Pembroke Pines customer! Thank you for your confidence in our team, and for your business. Drive safely!

January 28, 2021

Jeremy is always exceptional, he goes above and beyond. Well done I recommend him He has provided super customer service every time I have visit More

by lesther15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Lexus of Pembroke Pines responded

Reviews like this one always make us smile! Your confidence in Jeremy means the world to us, and we'll be sure to pass along your kind words to him. Thank you for trusting Lexus of Pembroke Pines with your business!

January 28, 2021

I bought a car that had a warranty item pending. I chose to leave the car with the dealership to complete the work. They did a good job completing it and I was happy with the results. I flew in to pick up More

by Emalabuyoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Menendez
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for the great review! We are delighted to hear that you're satisfied with our service and your vehicle. We appreciate you trusting your business with Lexus of Pembroke Pines and hope for the opportunity to work together in the future.

January 27, 2021

It is taking way too long to fix a recall condition. The loaner car I received was far inferior to my Lexus. I’m Very unhappy. More

by WALPOLEJ
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
No name
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We strive for efficient and accommodating service here, and I'm disappointed that we haven't left you with that impression. I would be more than willing to speak with you directly about this recall service to ensure we get this all sorted out for you. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 27, 2021

I consider myself very fortunate to have Lexus of Pembroke Pines so close to home. I can always count on the employees and their great work and service. My usual service consultant wasn't there but l More

by Patacatch14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Jan 27, 2021 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a loyal customer! It's wonderful to hear that Isidro stepped up to deliver another exceptional service experience. Thank you for continuing to trust Lexus of Pembroke Pines with your vehicle and your business!

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