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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,081 Reviews

8,081 Reviews of Lexus of Pembroke Pines - Service Center

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January 30, 2021

Wait, time ridiculous I went there for simple service around noon left at 5 pm just to change the battery in my keys, and I had a tire that needed to be changed. I was told the tire protection doesn’t co More

by Mmontina98
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rodney
Feb 15, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Jose Camara - Service Manager - (954) 443-2332

January 30, 2021

Hardest working dealership in South Florida willing to go the extra mile to get you the car you want and help you maintain it in perfect working condition. More

by EARLJJJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Massa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes, Irv Smith, Jon Whitney, REINALDO ENRIQUE RIVERA RAMOS
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Pembroke Pines, and it means a lot to know that you enjoy working with us. We look forward to your next visit!

January 29, 2021

I have more than 6 years using this brand and same dealer and the experience is better and better every time. Thank you all for making our lives more comfortable, save and practical. Thank you Gaetano 🙏 More

by SMBARROS85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your longtime business here at Lexus of Pembroke Pines, and it means a lot to know that we are continuously improving and providing an exemplary experience for our customers. We look forward to your next visit!

January 29, 2021

Awesome service, fast, and accurate . I will visit again. My issues were solved abs my vehicle was ready very promptly although I had a replacement More

by Meekie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting the Lexus of Pembroke Pines team to get the job done! We are proud to have earned your business and happy to hear that you had such a successful experience working with us. Drive safely, and we hope to see you again down the road!

January 29, 2021

Great service advisor was great work done on time great service friendly staff highly recommended for service and sales awesome costumer service really nice staff More

by hanifaaziz471
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

We are delighted to get your review of Lexus of Pembroke Pines. Thank you so much for your confidence in our team!

January 29, 2021

Great they treat you like family the service was great,love going there Excellent people working in Lexus of pembroke pine Very happy with my IS More

by Ozzy.perez04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for the fantastic review, Ozzy! It was a pleasure working with you and we're so glad you're loving your beautiful Lexus IS. All of us here at Lexus of Pembroke Pines look forward to seeing you back on your next service visit!

January 29, 2021

Very clean and staff is very knowledgeable. My service representative is the best, very professional, courteous, friendly acts very quickly to resolve issues with my automobile. More

by Myria Morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Your confidence in our service team absolutely makes our day, Myria! We're so lucky to have you as a loyal customer. Thank you for always trusting Lexus of Pembroke Pines with your vehicle and your business!

January 29, 2021

Not satisfied. the incorrect mileage was reported to carfax. Plz help fix this mileage problem. Also some notes were added to my invoice without explanation. More

by Cris V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reggie King
Feb 15, 2021 -

Lexus of Pembroke Pines responded

Cris - I'm very sorry that you weren't satisfied with your recent visit. I would like to help address these concerns, but I may not be able to find your contact information without your full name. Would you please call me when you have a free moment? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 29, 2021

I waited 30 minutes even though I had an appointment and that's after complaining. I requested a loaner when I scheduled but none was held for me. Gustavo was the best service personnel you had. You need to More

by SEWELL_M01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob
Feb 05, 2021 -

Lexus of Pembroke Pines responded

I'm very sorry that you didn't have a better experience. We strive to provide timely, efficient service and I sincerely apologize that a loaner vehicle wasn't available. I'm going to speak with my team about your feedback to make sure we improve for future visits. Thank you for reaching out, Osiris Barcelo - Service Manager - (954) 443-2332

January 29, 2021

I absolutely love Lexus of Pembroke Pines. I bought my last 2 cars from Fred (he is simply the best) and the service department is gives exceptional customer service. I will definitely continue to go to L More

by Tthom002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Lexus of Pembroke Pines, and we will be sure to let Fred and our team know that you appreciate their help. We look forward to working with you for years to come!

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