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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,080 Reviews

8,080 Reviews of Lexus of Pembroke Pines - Service Center

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February 02, 2021

I received great service from Juan the service agent, and the service director. I came in on a Saturday afternoon with a blown front tire on a brand new car, and immediately got taken care of. More

by re4sell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 02, 2021 -

Lexus of Pembroke Pines responded

We're so proud to have earned your business! It's great to hear that Juan delivered such an attentive service experience. Thank you for coming to Lexus of Pembroke Pines for your tire repair!

February 02, 2021

Fun, clean and always very professional and cordial staff. Comfortable waiting areas and food and drinks available. On time and speedy service. Time passed in a jiffy. Always job well done. More

by lsramsay63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Feb 02, 2021 -

Lexus of Pembroke Pines responded

We are thrilled to have made your service experience as easy and enjoyable as possible! Thank you for choosing Lexus of Pembroke Pines and leaving us aa five-star review. See you next time!

February 02, 2021

Jermey always does an amazing job when it comes to getting my car serviced. He had all the paper work and loaner ready to go when I arrive. Very open to any questions I may have and all of my service More

by Shoania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Lexus of Pembroke Pines responded

Shoania, it was so kind of you to share your five-star experience! Thank you for giving Lexus of Pembroke Pines your business and taking the time to highlight Jeremy's attentive service. We hope to have the opportunity to work with you again down the road!

February 01, 2021

My sales person Tom is always a pleasure to work with. He is very upfront and transparent with everything. And thank you Frank for working indirectly with my situation.. The dealership as a whole is great! More

by RACHABV
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel in Finance
Feb 01, 2021 -

Lexus of Pembroke Pines responded

It was so kind of you to share your feedback! We're thrilled to see that Tom and Frank were so accommodating during your visit to Lexus of Pembroke Pines and we look forward to working with you next time!

February 01, 2021

Excellent! I was blown away when asked which loaner car I wanted. Amazing Extra extra extra extra extra extra extra extra a Ana a a a a More

by JULIOMORALES996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think his name was Sergio
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thanks for posting about your recent visit to Lexus of Pembroke Pines! We look forward to working with you the next time you bring your vehicle in for service!

February 01, 2021

It was an awesome service but the outside of my Lexus car was not as clean as I was expecting the car to be thanks you More

by ARCHANAIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for this review! We appreciate your business and are happy to hear that you had such a successful service experience working with us. We are always looking for ways to improve, and we appreciate you taking the time to share your feedback. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

January 31, 2021

I was very impressed with the service . They work very fast on my car . I will recommend to other customers if they need their car services More

by willie.bowens
Recommend Dealer
Yes
Employees Worked With
Jason Acosta
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Willie, we pride ourselves on efficient service, so this feedback is music to our ears! Thank you for working with us at Lexus of Pembroke Pines. See you next time!

January 31, 2021

Quick, fast and efficient only took an hour of my time and the work was done quickly with no problems or hidden charges. Thank you. More

by GTRBRETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

We're grateful for the positive feedback! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

January 31, 2021

This Lexus location was great. Staff was courteous, helpful and professional. The entire place was welcoming and clean. Service was good, I would recommend it. More

by jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Jean - Thank you so much for recommending Lexus of Pembroke Pines! "Courteous, helpful, and professional" are all words we love to see and we really appreciate your business. Enjoy your week!

January 31, 2021

There was a woman at the payment center who wasn’t friendly at all and she actually looked at me, didn’t greet me and ignored me so I had to go to another cashier to take my payment. More

by Cgillins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 05, 2021 -

Lexus of Pembroke Pines responded

This does not sound like the friendly and accommodating service I expect from my team, and I would like to apologize for the way you were treated during your visit. I'd appreciate the chance to speak with you to see if there is anything I can do to improve your experience. If you are willing to have that conversation, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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