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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,077 Reviews

8,077 Reviews of Lexus of Pembroke Pines - Service Center

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February 10, 2021

friendly,courteous and efficient. John is a great guy..exemplifies all the above qualities and more..I feel he truly cares and truu it es to give the best service.. More

by SDBWJOHNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Feb 10, 2021 -

Lexus of Pembroke Pines responded

This glowing feedback about John makes our day! Thank you for giving Lexus of Pembroke Pines your business and five-star review. We look forward to welcoming you back next time!

February 10, 2021

My wife ran over something on the highway and that is why I brought it in. Mr Fuller put me at ease and made my visit a pleasure. Don't let him go as he is one of a kind. More

by FREDHANNUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Fuller
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Fred - Thank you for trusting Lexus of Pembroke Pines with your business! We strive to deliver a seamless service experience, and it is great to hear that this was reflected in your time working with us. We are wishing your wife many safe and happy miles down the road!

February 10, 2021

Great service as always. Everything was done correctly and timely and everyone is friendly and informative. I love owning a Lexus because they are great cars and mostly because of great service. More

by Lcoppens21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We are so happy to have you as part of the Lexus of Pembroke Pines family! Thank you for your confidence in our team, and for your kind review. See you next time!

February 10, 2021

Worst place to get your car service, but have no choice, this is the only Lexus dealership in my neighborhood, they sell / install parts without customer consent, and then blame it on customer, the service More

by MOHAMEDIFRAN942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Luis amaro(service)
Feb 25, 2021 -

Lexus of Pembroke Pines responded

Mohamed - This doesn't sound like the transparent and friendly service we pride ourselves on here. I assure you that it is never our intention to mislead our customers, and I would be more than willing to speak with you directly about this to see if we can clear up any confusion. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 09, 2021

Spoke with Lynn last night so pleasent and helpful And hope to speak to her again when I go there again! I’m A loyal customer have purchased many cars there and always satisfied! More

by sch7931
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres majerovicz Sebastian Mejia is also great he helps me out all the time!
Feb 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We strive to make the purchasing process go smoothly, and it is fantastic to hear that you had such a great experience working with Lynn. Drive safely, and we hope to earn your business again at Lexus of Pembroke Pines!

February 09, 2021

Service call with Carlos Perez was professional as always. Car was serviced and issue resolved. Carlos is always professional and honest and up front about all repairs needed. More

by eche8260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Feb 09, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a loyal customer! It's great to hear that Carlos always takes such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with all your service needs!

February 09, 2021

What a pleasure having Jose Amaro as my Service advisor, What a pleasure having Jose Amaro as my Service advisor, he goes above and beyond with grace, and it just seems so natural for him. Thank you again More

by FACUPID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Feb 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will be sure to let Jose know that you appreciate his help. We look forward to your next visit!

February 09, 2021

I came in for an oil change but mentioned I couldn’t set my new phone up. Juan who was only checking me in was wonderful. He sat with me & showed me exactly how he was setting up the phone connection & blue More

by PHILLARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 09, 2021 -

Lexus of Pembroke Pines responded

What a great review! We love to hear that our team assisted with your oil change and that Juan helped set up your phone connection as well. Thank you very much for being a Lexus of Pembroke Pines customer!

February 09, 2021

Lexus of Pembroke Pines has alway been the standard for great service. This is my 5th Lexus and I plan on being a lifetime client. More

by SKINGJR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Lexus of Pembroke Pines responded

We couldn't be happier to have you as a loyal Lexus of Pembroke Pines customer! Thank you for your business and your confidence in our team. Safe travels until we see you next!

February 09, 2021

My Service rep Andre is very helpful and also friendly. He makes me feel like I am his only customer. I like that!!! Thanks Andre More

by al_lozano1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Feb 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are very proud to have Andre on our team and happy to hear that he went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

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