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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,081 Reviews

8,081 Reviews of Lexus of Pembroke Pines - Service Center

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February 25, 2021

All was great thank you! I will always be part of Lexus family. You have the best service and the best personnel. Kudos to Lexus! More

by CUBANAGUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review! We feel so lucky to have you in the Lexus of Pembroke Pines family!

February 25, 2021

The service here was quick and efficient. I would recommend Lexus of Pembroke to anyone. Jeremy was super nice and answered all of my questions. More

by CONNIE15
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Lexus of Pembroke Pines responded

Connie - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Jeremy went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 25, 2021

Vehicle Servicing Dept. was extremely helpful and efficient. I needed to have tires replaced with alignment and tire balancing completed. The prices for the tires was great and work was performed q More

by MW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Feb 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! We strive to deliver a seamless service experience for our guests, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to earn your business again at Lexus of Pembroke Pines!

February 25, 2021

Yes they are great and washed my car!! Super clean like it was detailed. I did not expect that at all. Even my 9 year old daughter commented that it was really nice of them. Thank you Lexus! More

by pmcoxlando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

February 25, 2021

Very helpful and excellent customer service. Melissa explained well the needed maintenance and repair items for our Lexus RX 350. The convenience of a loaner was greatly appreciated More

by ALEX S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Feb 25, 2021 -

Lexus of Pembroke Pines responded

Alex, thank you for trusting Melissa and the team to get the job done right on your Lexus RX 350! We are happy to hav you as a customer and we look forward to seeing you next time.

February 25, 2021

Jeff was my Service consultant. I appreciated his timeliness and that he clearly explained the needs on my car. But, my car was not vacuumed. More

by aalancaster97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Feb 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback! We strive to deliver an efficient service experience, and it is great that this was reflected in your time working with our team. With that said, I am sorry to hear that your vehicle was not properly vacuumed, and I would appreciate the chance to speak with you to see if I can make things right. If you are willing to have that conversation, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 25, 2021

Scheduling was easy. Service was quick and the washed my car too. Sebastian in the Service Dept is the best - very professional and customer service oriented. More

by MICHMAIL9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian is the service department is the best!
Feb 25, 2021 -

Lexus of Pembroke Pines responded

Mich - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with Sebastian. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 24, 2021

Thanks for the excellent service/customer service. The process was well organized and timely and the interaction was friendly, caring, professional, courteous, informative and lighthearted. More

by EDWARD17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Mejia
Feb 24, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback, Edward! It was our pleasure to deliver a friendly, efficient service experience. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

February 24, 2021

Did not address main issue. Battery was getting bad and did not replace. Battery was dead when I got home. Had to go out early Sunday am and buy a new battery. More

by tony
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rust
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Tony - This is a disappointing review to read, and it certainly doesn't sound like the thorough and knowledgeable service we pride ourselves on here. I would like to speak with you directly about what happened with your battery and see what we can do to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 24, 2021

They did a wonderful job on servicing my vehicle. Whoever cleaned my car did a very mediocre job. There were spots on my rear view mirrors. More

by tmisick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Ho and staff at loaner’s dept we’re not friendly or very professional. Melissa appears very judgmental, talks disrespectfully to me on a regular basis.
Feb 25, 2021 -

Lexus of Pembroke Pines responded

This review is a bit disappointing review to read. We do strive for exceptional service here, and I will be sure to share this with my team to ensure we improve our cleaning process going forward. I would also be more than willing to speak with you about this directly to see what we can do to make this right for you. Please don't hesitate to give me a call. Thank you, Lourdes Carvelli- Customer Service Manager- (954) 443-2332

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