Lexus of Pembroke Pines - Service Center

I had an overall great experience. This was my first time at this particular location and I was completely satisfied. Thank you for your service. at this particular location and I was completely satisfied. Thank you for your service. More

Twicw recently I scheduled service and the phone scheduler failed to not only schedule a loaner as specified, but totally did not schedule my mist recent appointment. I feel sorry for the service scheduler failed to not only schedule a loaner as specified, but totally did not schedule my mist recent appointment. I feel sorry for the service guys because they take the brunt of complaints. I recommend taking the name of the person scheduling your appointment and calling them out when they screw up. I have been a customer at the Pembroke Pines Lexus for 16 years and the schedulers now are incompetent. More

Lacking good customer service. There is absolutely no communication. Overall not the experience that it’s expected from Lexus services. Needs attention to customer service! communication. Overall not the experience that it’s expected from Lexus services. Needs attention to customer service! More

Great customer service, fast, good and very detail service, The coffee/boutique around the waiting area is very nice, good/fair waiting time, well done. service, The coffee/boutique around the waiting area is very nice, good/fair waiting time, well done. More

Great service and Sebastian was great! Gabby that answers the phone was rude and told me my car was due for oil change at 5k miles the phone was rude and told me my car was due for oil change at 5k miles More

I had great service from the time a get there in the service line to paying with the cashier. I will use Lexus of Pembroke Pines for my service anytime. service line to paying with the cashier. I will use Lexus of Pembroke Pines for my service anytime. More

John thank you for your kindness, professionalism, and the experience that speaks to your knowledge.Based on your experience you were able to explain over the phone your idea of the problem; and you were the experience that speaks to your knowledge.Based on your experience you were able to explain over the phone your idea of the problem; and you were correct. Visiting twice in a week was no fun.But you made sure I walked out with a smile on my face.Thanks a million, More

Always easy to schedule service. My appointments have timely service with no pop-up fees or additional required services. Great customer service. thank you LPP timely service with no pop-up fees or additional required services. Great customer service. thank you LPP More

John Steigle is an excellent service advisor . I have been dealing with him for the past 8 years .The service to my car was handled efficiently for been dealing with him for the past 8 years .The service to my car was handled efficiently for More

Ok. Price unbelievable high but service was done in a minimum of down time. Staff somewhat friendly vs prior dealings with staff members in the past. minimum of down time. Staff somewhat friendly vs prior dealings with staff members in the past. More