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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,082 Reviews

8,082 Reviews of Lexus of Pembroke Pines - Service Center

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March 05, 2021

Excellent, Jeremy is the best service advisor I’ve ever had to deal with and his patience is one of a kind and I look forward to having him as my advisor on my new vehicle More

by AMIR0689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Lexus of Pembroke Pines responded

We're thrilled to hear that Jeremy always takes such good care of you and your vehicle, Amir! Thank you for your confidence in the service team here at Lexus of Pembroke Pines!

March 05, 2021

First time met Jeremy Rivera at the service dept and he provided the short quick great service!!! Lexus provides the best quality service at all time. Thank you. More

by JYONGSIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Lexus of Pembroke Pines responded

Your confidence in Jeremy and the rest of our service team means the world to us! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

March 05, 2021

Good dealership but I took in my car to get the gas mileage checked out and then they didn’t know what was wrong with my gas mileage compared to the tank size . They said they had no response to what i More

by CRISTIANDOMINGUEZ71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for reaching out. I apologize that we weren't able to diagnose your concern. I would be glad to give this another look to see if there is anything further that we can do to assist you. Please call me when you have a free moment. Jose Camara - Service Manager - (954) 443-2332

March 05, 2021

Best place to get service. Staff is knowledgeable and kind. Answered all my questions and took great care of me. Jose Amaro was my service advisor. 5 star service. More

by Jnodarse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 05, 2021 -

Lexus of Pembroke Pines responded

There is nothing better than hearing from a happy customer! Thank you for choosing Lexus of Pembroke Pines and highlighting Jose's great work. We look forward to your next visit with us!

March 05, 2021

Excellent service. I won’t change this dealer site for another.my advisor was very profesional and answer all my inquiries in a very good way More

by Melvin.buitrago
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Mar 05, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a loyal customer, Melvin! Thank you for your confidence in the Lexus of Pembroke Pines team!

Mar 06, 2021 -

Melvin.buitrago responded

Thank you for your great service.

March 05, 2021

The entire Service Department always h go pes above and beyond to make sure your experience exceeds your expectations. And my expectations are exceeded every time. More

by CLMENT28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Rust
Mar 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for the glowing review of our Service Department! We are delighted to hear that our service exceeds your expectations, and we really appreciate your support. Have a great weekend!

March 05, 2021

Juan Correa in service was very friendly and knowledgeble of the needs of my car. But I wish you had a service center closer to Hollywood in Florida. Bothh service centers are too far. More

by RBARAK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Juan took good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We are grateful to have you as a customer, and we do have some pickup and delivery options for most of our services if that is more convenient for you! Just mention the pickup option when scheduling your next service and we will offer it to you when available! Thank you!

Mar 08, 2021 -

RBARAK1 responded

Wonderful to know.

March 05, 2021

Service department is Horrible and terribly unprofessional. Andre assisted after the other staff were unable to locate my car. Sales was amazing thanks Kham and Rohan. More

by ak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS, Kham Alexander
Mar 22, 2021 -

Lexus of Pembroke Pines responded

This is a bit concerning to read. While I am pleased to hear that you had a good experience working with our sales team, I'm disappointed that our service team didn't leave you with the same positive impression. I would like to speak with you directly about what happened and see what we can do to earn back your trust. Unfortunately, I am unable to find your contact information without a name. Would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 04, 2021

Rod Fuller was terrific. However, I was stuck waiting a long time outside because the service advisors were "in training". Then when I came to pick up the car, there was only one cashier and she was workin More

by sschwartz3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Mar 05, 2021 -

Lexus of Pembroke Pines responded

This review is a bit disappointing review to read. We strive for both accommodating and efficient service here, and I'm sorry that we didn't leave you with that impression during your visit. I will be sure to share this feedback with my team, and we will be sure to improve both our communication and process going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Mar 05, 2021 -

sschwartz3 responded

Mr. Barcelo - thank you for responding. I am a long-time customer (I've bought 5 cars from your dealership for my wife and for myself, and we always bring our cars to you for service). Wednesday was the first time I had experienced such long wait times to meet with a service advisor and to retrieve my car. Maybe your dealership has spoiled me in the past, but I think it's important to ensure that no one is waiting more than a few minutes to meet with a sales advisor or to pay and retrieve their car,

March 04, 2021

Jeremy is an excellent service advisor. He is knowledgeable, polite and always delivers the very highest level of service and customer satisfaction. I am a 20 year customer and now my children ar More

by Scottrebroker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Lexus of Pembroke Pines responded

We are so grateful for your years of business and your recommendation of Jeremy! Thank you from all of us at Lexus of Pembroke Pines. Safe travels until we see you next!

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