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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,084 Reviews

8,084 Reviews of Lexus of Pembroke Pines - Service Center

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March 07, 2021

Quick drop off with loaner car provided. sends text car will be ready soo, but not when ready, went thoroughly through inside of car, why? Did not clean which is normal part of service. More

by BRETTBRN
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for stopping by to share this feedback. I apologize that we overlooked cleaning your vehicle and appreciate you sharing these concerns. We look forward to delivering a five-star experience next time. Osiris Barcelo - Service Manager - (954) 443-2332

March 07, 2021

Excellent works , services Lexus y Pembroke Pines they do real fast I’m very happy what they did thank you for everything next time I will take my car again More

by NATISANTANA68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your kind review! We are happy to have you as a customer here at Lexus of Pembroke Pines. Safe travels until we see you next!

March 07, 2021

Greatest place to get my car serviced. Always get my service done here. Lexus of Pembroke Pines is quick and easy, I’m always in and out quickly More

by ACKAIVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Ho
Mar 08, 2021 -

Lexus of Pembroke Pines responded

We are so grateful for your loyal business and your confidence in our team! Thank you for supporting Lexus of Pembroke Pines, we look forward to working with you for a long time to come. Drive safely!

March 06, 2021

Excelente service and very responsible in helping fully the customers needs! My previous consultant Gustavo Palacio was excellent for many years. Now, 1st time with John Steigele had a very professional an More

by Cruzita.quinonezm@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigele
Mar 08, 2021 -

Lexus of Pembroke Pines responded

We couldn't be happier to have you as a returning customer! Thank you for taking the time to share your positive experience with our team. See you next time at Lexus of Pembroke Pines!

March 06, 2021

Sebastian was excellent in his service review and recommendations. All work was done well. Lexus service sells the cars . I have been a customer since 2001 and enjoy working with your service dept More

by Freilich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for your longtime business and support! It's great to hear that your recent visit working with Sebastian went smoothly and we appreciate you taking time to commend him. Enjoy your week! - Lexus of Pembroke Pines team

March 06, 2021

Excellent fast service. Always. I pass two dealers just to come to Pembroke Pines. They make sure their customers are good & taken care of. Always a pleasure More

by krissy b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Krissy, thank you for the review! We are grateful for your returning business here at Lexus of Pembroke Pines, and we will be sure to let our team know that you appreciate their help. We look forward to your next visit!

March 06, 2021

After Ron took care of my appontment itvwas excellent from there on. I had made an appointment and a guy who took my car scheduled me as a walk in and I was waiting for 45 minutes for someone to help me. More

by Osledani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Mar 08, 2021 -

Lexus of Pembroke Pines responded

I'm very glad to hear that Ron could step in to assist you, but I apologize that you were kept waiting. We want the best for our customers and I appreciate you taking the time to share this feedback, Thank you and have a great week, Osiris Barcelo - Service Manager - (954) 443-2332

March 06, 2021

Exceptional and professional service provided each and every service visit. The service team is knowledgeable when it comes down to the service of my 2013 ES! More

by Neva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. We look forward to working with you and your 2013 Lexus ES again sometime!

March 06, 2021

It’s always a great experience at the service department. Scott our service advisor was very attentive and helpful. Always provides detail explanation of the services needed. Overall, Lexus of Pe More

by LIANNYR07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

March 06, 2021

Great treatment and service. MR. Jose Amaro was great, attentive Service Manager. He was very easy to understand when explaining the issue with my car. More

by Roofty1166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amari
Mar 08, 2021 -

Lexus of Pembroke Pines responded

We are delighted that Jose and the team could deliver an excellent experience! Thank you for giving Lexus of Pembroke Pines your business and wonderful review. See you next time!

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