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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,088 Reviews of Lexus of Pembroke Pines - Service Center

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March 12, 2021

Jeremy was patient and considerate of my time. He explained every detail of my service requirement and ensure I received what was necessary. Thank you Jeremy More

by Nore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for posting about your 5-star experience with Jeremy. Here at Lexus of Pembroke Pines, we are committed to providing top-notch service and I am glad that came true for you!

March 12, 2021

Without exception, anytime I have received the best of the services. Personnel are so professional and the maintenance and repairs are always made with great quality. More

by JulioTorres-bcbag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia, Alex Guevara
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 11, 2021

Irv Smith is the truth! This guy knows me so well, he showed me what he knew I would like, I left my 2018 for service and he called to say COME PICK UP YOUR NEW RIDE 2021, I KNOW YOU’RE GOING TO LOVE IT! More

by Z.KYLECHAMBERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a great experience working with Irv and the team. Drive safely in your new vehicle, and we hope to see you again at Lexus of Pembroke Pines!

March 11, 2021

Excellent advisor. However the nail Technician is very much missed, so are the cookies and sweets. Cafe employees are not so nice anymore, when you ask for coffee they act like they are doing you a favor More

by MARITZAJORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Mar 16, 2021 -

Lexus of Pembroke Pines responded

Maritza - We do strive for exceptional service in all aspects of our dealership here, and I will be sure to share this feedback with the appropriate people and work to improve our communication going forward. Regarding our refreshments, we are currently not offering these due to COVID and our duty to keep everyone safe. They will be offered again as soon as we can do so safely. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 11, 2021

Estoy muy agradecido del servicio,la amabilidad la rapidez,todo lo que me ofrecieron es un placer ser parte de lexus.desde el chico k me recibió hasta un joven colombiano 5 estrellas. More

by DOLPHINBEST255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No recuerdo el nombre se k uno era colombiano 5 star
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Agradecemos su apoyo y estamos encantados de saber que tuvo una experiencia tan exitosa trabajando con nuestro equipo. Esperamos verle de nuevo en Lexus of Pembroke Pines!

March 11, 2021

Great customer service. Employees are very attentive. Fast and great service. Everything explained. Welcomed upon arrival, employees always smiling with great personality. Will always go back! More

by jnicola.barnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a great experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back next time!

March 11, 2021

My service advisor was great . He meet all needs and expectations . He allowed me to stay with the loaner since I had plans did the afternoon . Thank you More

by Betty Rivero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Betty - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you again down the road!

March 11, 2021

Was a Good job and don't take too much time just when arrived good service and pick up my car and was in a short time. More

by ARQ.ABOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we look forward to your next visit!

March 11, 2021

Melissa always has a great attitude and is always helpful. I went in for the 35,000 mile service. Great price and received a loaner. More

by Edwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Hi Edwin - It is gratifying to hear that Melissa always takes such great care of you! Thank you for your continued business and your kind review of Lexus of Pembroke Pines. Have a wonderful day!

March 11, 2021

Totally professional the service rep. From the very first contact up and till my vehicle was ready. I really appreciate his generosity and consideration for a job well done. More

by s_sanford
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Your confidence in our service team means the world to us! Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

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