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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,090 Reviews

8,090 Reviews of Lexus of Pembroke Pines - Service Center

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March 13, 2021

Kindness and service all-in-one place 😃 Lexus of Pembroke Pines - how-do-you-do it🥰 Thank you Jeremy for all that you do!! Irv More

by Irv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Hi Irv - This feedback makes us smile! Thank you for supporting Lexus of Pembroke Pines and sharing your kind comments about our team. See you next time!

March 13, 2021

The overall satisfaction of my experience was stellar! Efficient and the service was fast! I appreciate having a loaner vehicle so I could continue with my day. I love Melissa! More

by lagermo77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for your kind review of Melissa and the team! We are always happy to go the extra mile to deliver a convenient, top-notch experience for our customers. See you next time at Lexus of Pembroke Pines!

March 13, 2021

I brought my 2020 RX 350 for my first service service 3/10/2021.my service adviser was Melissa Ho she was very helpful and very professional. Melissa advised me there was a open recall on my car.she set More

by Terry Stepp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Terry, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Lexus of Pembroke Pines, and we will certainly let Melissa know that you appreciate her help. If you and your 2020 Lexus RX350 ever need anything else, don't hesitate to come back and see us again!

March 13, 2021

I have always enjoyed excellent service whenever I visit Lexus of Pembroke Pines. Everyone involved from driving into the service lanes to getting my car back has been professional More

by THE2NDSPRING
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will be sure to pass along your kind words. We look forward to your next visit!

March 13, 2021

Great service by John always going out of his way to help and make customers feel good about the experience And keep customers with the update via text More

by tda152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhon Steigele
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let John know that you appreciate his help. We look forward to your next visit!

March 13, 2021

I always have a great experience ,I got an oil change a tire rotation and I never had the time to make an appointment , but the day of my service i did a walk-in and they didn’t take long with my services More

by natacha eustache
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to assist you with your oil change and tire rotation here at Lexus of Pembroke Pines, and we look forward to your next visit!

March 13, 2021

Always excellent customer serviceFriendly atmosphere Always excellent customer service Friendly atmosphere Great people oriented Fast service I have been doing business with this dealership for over 8 More

by EYDIAZ729
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose on service
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We couldn't be more grateful for your longtime business here at Lexus of Pembroke Pines, and we will certainly let Frank know that you appreciate his help. We look forward to your next visit!

March 12, 2021

The service I received was great. Everything was done in a timely manner. Everyone was very nice and professional. I will recommend to my friends. More

by Marilyn Sawyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Lexus of Pembroke Pines responded

Marilyn, we pride ourselves on efficient, top-notch service, so this feedback means a lot to us! Thank you for choosing Lexus of Pembroke Pines for your service needs. See you next time!

March 12, 2021

I was very pleased with the service. John Steigele has been my service advisor since I’ve had my car. He is always very nice, professional, knowledgeable and helpful. More

by LexusCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Mar 12, 2021 -

Lexus of Pembroke Pines responded

Your confidence in John means the world to us! It's fantastic to hear that he always takes such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with all your service needs!

March 12, 2021

Fantastic service John Steigel is great always taking Fantastic service John Steigel is great always taking care of servicing my Lexus vehicles. Great team at Lexus of Pembroke Pines! Always a pleasur More

by Ronmartinzs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you are so confident in John to get the job done. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

May 25, 2021 -

Ronmartinzs responded

Great service Always does a great job! John Steigel is the best service advisor and takes care of all my Lexus vehicles. My sales person is Richard Monivis who also makes sure all my cars are priced right meet my expectations!

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