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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,080 Reviews

8,081 Reviews of Lexus of Pembroke Pines - Service Center

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March 24, 2021

Great service and convenient! My Service writer Jeffery was outstanding and very professional! Ive been with Lexus for over 20 years and the service and quality is why! More

by wetzup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business over the years and are thrilled to hear that you are so confident in Jeremy to get the job done. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

March 24, 2021

Great Service very pleasant service Service adviser Great very Friendly and courteous Mr Jeremy Great service advisor I recommend everyone my Friends and Families to Pembroke Pines Lexus More

by Mohammed Karim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Mohammed - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with Jeremy. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

March 24, 2021

Maintenance which was required because maintenance tool lit up on screen. I waited for car about 1-1/2 hours for them to do service. More

by alinanapoles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. We look forward to seeing you the next time you bring your car in for service!

March 23, 2021

I cannot give an assessment of service from people I had no interactions with when I came to service my car at the dealer. How I’m I going to rate them? More

by calpul65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle and taking the time to review Lexus of Pembroke Pines.

March 23, 2021

Rodney and the service department did an excellent job. The replacement part was available and installed very efficiently and professionally. My waiting time was minimal. More

by Mmitchel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Thanks for trusting Lexus of Pembroke Pines to get the job done!

March 23, 2021

My tire exploded on the highway with my 2 year old in the car. This is a brand new 2021 GX. I have asked the service rep to change the defective tire (not just fix it). I cannot take chances with small babie More

by shaviv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Apr 07, 2021 -

Lexus of Pembroke Pines responded

I am concerned to read this feedback and would like to step in to help. The safety of our guests is our top priority and I would like to ensure that your concerns are properly addressed. I will look for your contact information and get back to you shortly. However, if I am unable to locate your contact, please give me a call when you get a moment. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Apr 25, 2021 -

shaviv responded

Ok I will reach out tomorrow.

March 23, 2021

This was my first visit to the Lexus service department and I was very impressed. Jeffery was very helpful in explaining all the benefits I have owning a Lexus I had bought the IS 300 used at car Max. More

by ARTGARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for shopping at Lexus of Pembroke Pines! We're glad to hear that Jeffery was so helpful during your recent visit and we look forward to working with you next time!

March 23, 2021

Every things was wonderful. The attention was executed to the best. I am very Please I always call Jose Luis Amaro and is very good and excellent on his job More

by Leo B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Leo, thank you for taking the time to leave us a review! We are so glad Jose took such good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 22, 2021

Always Great customer service, friendly & so helpful from Jose Amaro he’s the best, if I ever have a problem he goes over and beyond to solve it. Great Guy More

by SHEQUITAHERRING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We appreciate your support and are happy to hear that Jose delivered a five-star experience. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

March 21, 2021

The crew at Lexus of Pembroke Pines was too notch!!! I drove 45 mins past another dealer to bring my car there! Thank you!l More

by VJR021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Pembroke Pines responded

We really appreciate you making the trip to work with us! Thank you for your business and your confidence in the Lexus of Pembroke Pines team. Safe travels!

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