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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,076 Reviews

8,076 Reviews of Lexus of Pembroke Pines - Service Center

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April 08, 2021

excellent service, and very good costumer service. They take the time to make you pleased with the service.I recommend it. Pass so you can check More

by SANDRINNA8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney fuller
Apr 08, 2021 -

Lexus of Pembroke Pines responded

We really appreciate the positive feedback! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

April 08, 2021

The best service in the CityWith Jose alway very good The best service in the City With Jose alway very good service I won’t go to any place than Lexus of Pembroke Pines Thanks More

by MRCARPETMASTER@YAHOO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Jose and Lexus of Pembroke Pines! We are thrilled that you are always so well taken care of and we look forward to welcoming you back next time. Have a great day!

April 08, 2021

This current car is the 3rd Lexus car I owned. I had the chance to use several advisors whenever I bring my car for service. But the best of them all is Isidro Garcia. He is my current advisor. He is very h More

by Edna S. Bernstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Apr 09, 2021 -

Lexus of Pembroke Pines responded

Edna, thank you for taking the time to leave us a review! We couldn't be happier to hear that Isidro takes good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

April 08, 2021

I truly mean this Lexus is the best car company out here, The customer service, Selection of vehicles, Very friendly atmosphere, It would take a whole lot for me to switch, But I don't think it gets any bett More

by marklpitts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alain Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Guerrero, Reggie King, Irv Smith
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Mark - Thank you for the great review! We appreciate your support and are thrilled to hear that you are so confident in the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

April 07, 2021

Very responsible and quick, always eager to help and solve problems, I’ve never had a bad experience with them! Always happy to go back More

by EDGARSOLORZANO1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that our team always takes such great care of you! Thank you from all of us at Lexus of Pembroke Pines and safe travels until we see you next!

April 07, 2021

Went to get maintenance and a service light checked. As soon as I left the dealership I realized the service light was never fixed. I called and left two voicemails to Jeremy and never heard back. So now t More

by CRAIGAVERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Apr 22, 2021 -

Lexus of Pembroke Pines responded

Craig - I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly about this to ensure we address your concerns. Jeremy has attempted to give you a call but has had no luck reaching you. Could you please give us a call? Osiris Barcelo- Service Manager - 954-443-2332 Jeremy Rivera - Service Advisor - 954-443-2337

April 07, 2021

Jeremy the Service Rivera RepIs Wonderful !My salesman Jeremy the Service Rivera Rep Is Wonderful ! My salesman Mike Banko Terrific ! Finance Guy Reinaldo Ramos Handsome and gave us a great deal and a More

by Donnie & Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Banko great guy & Smart. , REINALDO ENRIQUE RIVERA RAMOS
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Your confidence in our team means the absolute world to us! Thank you for trusting Lexus of Pembroke Pines with your business, and happy driving!

Apr 07, 2021 -

Donnie & Adam responded

donaldlawhon@yahoo.com

April 07, 2021

I will never use this dealership again Not only that I I will never use this dealership again Not only that I had to come on Sunday and learn that part is not available and was told that will get a follo More

by AlexS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Apr 22, 2021 -

Lexus of Pembroke Pines responded

Alex, we expect the best for our guests, and I am sorry that we fell short of our high standards during your service. I will be sure to share this feedback with the team in order to ensure that we provide more meticulous, satisfactory service in the future. I understand that we have lost your confidence, but if there is anything I can do to assist you, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 07, 2021

I’ve been coming to Lexus of Pembroke Pines for over 5 years and I am very pleased with the service. My experience has been great and looking forward to many more years. More

by JENNIFERMIRANDA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre - Service Dept.
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Jennifer, we are so grateful for your years of business! Thank you for your confidence in Lexus of Pembroke Pines, it is always a pleasure to assist you. Safe travels until we see you next!

April 07, 2021

Service rep. Andre did a great job to get my vehicle service and me on my way to work. Andre is one of the reason I purchased another Lexus. Any time I have an issue, Andre always find a way to handle i More

by FL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Andre and Lexus of Pembroke Pines! We are thrilled that you are always so well taken care of and we look forward to seeing you next time.

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