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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,076 Reviews

8,076 Reviews of Lexus of Pembroke Pines - Service Center

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April 13, 2021

John is the best service adviser, he’s an asset to your company . He was able to smooth a difficult situation , making it look natural. He’s friendly and should be given a leadership role in training some More

by WINSOMECAMPBELL64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in service
Apr 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review of John! We are so happy to hear that you can depend on him for all of your auto service needs. Our team at Lexus of Pembroke Pines wishes you safe driving!

April 12, 2021

Professional, knowledgeable, caring and efficient. That describes John Steigele, my service advisor for almost 20 years. He orchestrated the interior repairs and restoration on my 2006 LS430. Beauti More

by barb122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Barb! We appreciate your support over the years and are thrilled to hear that John went above and beyond to assist with your vehicle. Drive safely in your 2006 Lexus LS 430, and we hope to see you again down the road! - The Lexus of Pembroke Pines team

April 12, 2021

First of all I waited two hours and 20 minutes for an oil change my agent Jeff never got back to me I had to go into his office and say what is the status of my car. When I finally got my car the front mats More

by VERA45RUTO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff
Apr 29, 2021 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and it certainly doesn't sound like the efficient, thorough, and communicative service we pride ourselves on here. I would like to speak with you directly about what happened to see what we can do to make this right. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 12, 2021

Great service and never seem to fail. Very helpful staff with quick work. Akk ddd ddd ddd did df fgg gg gg gg gg. G More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Apr 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for this positive feedback, Nicole!

April 11, 2021

I have never experienced a purchase situation like i had at your dealership. Exemplary professionalism,every associate we encountered went the extra mile to explain how everything worked. Cannot, still be More

by BILLYMOOSANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Thank you, Billy, for leaving us a review. We're glad to hear that our team took care of you and we look forward to your next visit to Lexus of Pembroke Pines!

April 11, 2021

What can I say about Jose? That has not been said before by others? He is the consummate professional. Courteous, knowledgeable, caring. Lexus IS fortunate to have him as onoftheir representative. More

by RADKOML
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Your feedback means so much to us! We're glad to hear that Jose has been such a pleasure to work with during your visits to Lexus of Pembroke Pines!

April 11, 2021

Very satisfied with the service I have received, friendly team , always on time. The car is in great condition and clean when it was returned to me . More

by YOELSOTOMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Thanks for reviewing Lexus of Pembroke Pines! We're grateful for your confidence in us!

April 11, 2021

Mr Amaro was pleasant, knowledgeable and professional when I received the service on my car. I would recommend the service center at Lexus of Pembroke Pines. More

by JBK0904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a review! It is great to hear that our team was so helpful during your service visit!

April 10, 2021

Lexus of Pembroke Pines always has great service and great customer service! From getting an awesome deal for my car to always receiving excellent service, Lexus of Pembroke Pines has lead the way! More

by emani.e.christian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Emani, thank you for taking the time to leave us a review! We couldn't be happier to hear that you always have a great experience working with our team at Lexus of Pembroke Pines, and we will certainly pass along your kind words. We look forward to your next visit!

April 10, 2021

Lexus of Pembroke Pines Service Department is awesome! From the check in until I picked up my vehicle. I felt safe with COVID guidelines in place More

by TLAW2045
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

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