Lexus of Pembroke Pines - Service Center

The last time I was at the dealer to get a flat fixed, the service department told me I could get “concierge service” and have the car towed to the dealer and they would bring me a loaner. Apparently, tha the service department told me I could get “concierge service” and have the car towed to the dealer and they would bring me a loaner. Apparently, that was all fictitious. I called the dealer and it was hard to get someone on the phone and when I did, I was told this was not a thing. I was told not to drive my car because of the warning light and to have it towed, and to find a ride to the dealer. I drove the car, as I did not have another means of transportation. My car has 7800 miles on it and is a 2.5 year lease. This was astonishing that the dealer leaves you stranded because of Covid procedures and doesn’t give you another option. I did receive a loaner car right away and all was good after that. But this tow and company ride policy needs to be addressed. Especially for issues that are not related to my wrong doing, rather was a vehicle problem. More

John is like no other.. He is honest, thorough and provides a quality experience! Thank you John .....you alway make my service experience quick and seamless provides a quality experience! Thank you John .....you alway make my service experience quick and seamless More

Its a cut throat environment. Product Specialist (salesperson) bad mouth each other in the back. Typical car salesman and service reps lie to customers. DO NOT HAVE SERVICE REP CALL ME. Anyone wish (salesperson) bad mouth each other in the back. Typical car salesman and service reps lie to customers. DO NOT HAVE SERVICE REP CALL ME. Anyone wishes to contact me, let it be the owner of the dealership. More

The service manager Jose Caramara is very professional, friendly, helpful and treat customers with respect. I really appreciate the service department . I’m very glad to see Jeff Hernanadez back, he also friendly, helpful and treat customers with respect. I really appreciate the service department . I’m very glad to see Jeff Hernanadez back, he also was very professional, friendly, helpful and treats you with respect. More

Every time my husband and I schedule services at Lexus of Pembroke Pines, the experience is always phenomenal. My time is always taken into consideration so the process is fast. Pembroke Pines, the experience is always phenomenal. My time is always taken into consideration so the process is fast. More

Rod was very helpful and professional. He took the time to go over the service list of the car that was already inspected and reviewed the list with his team. to go over the service list of the car that was already inspected and reviewed the list with his team. More

Very pleased with the service, courtesy, and waiting area. The employees are excellent and CoVID-19 standards are observed thoroughly. I’m glad to be in the Lexus of Pines family. Thank you 🙏 area. The employees are excellent and CoVID-19 standards are observed thoroughly. I’m glad to be in the Lexus of Pines family. Thank you 🙏 More

Jeremy is an awesome service advisor. Great customer service skills and very knowledgeable. I choose to come to Lexus of Pembroke Pines because I can trust that the work will be done efficiently and as service skills and very knowledgeable. I choose to come to Lexus of Pembroke Pines because I can trust that the work will be done efficiently and as quickly as possible. More

My service consultant was truly amazing!! One of the best guys there Jose Amaro! He is the only reason I continue to stay with Lexus!! Other than that my experience was terrible my car completely shut off an guys there Jose Amaro! He is the only reason I continue to stay with Lexus!! Other than that my experience was terrible my car completely shut off and had to get my car towed yet again the 2nd time in 4mths for engine problems!! Was given a loaner car the next day was called my car was ready. Was kind of spectacle on picking it up because it was to fast in in my opinion, when I received the car they gave me some BS about the battery was low firewire. Whatever that’s suppose to mean. (Obviously didn’t fix the problem) When I picked the car up later that day the check engine light was back on!!! Now I’m extremely livid!! Took my car back the next day service department was nice about it like always & Jose always goes out his way to make sure I’m truly taking care of . But the mechanic part is unacceptable. Once my lease is over I will be leaving Lexus.. I’ve had 3 brand new cars from Lexus and 2/3 had serious mechanical issue... More

Thank you Jose. I appreciate your help and kindness. I enjoy working with you. Thank you Jose. I appreciate your help and kindness. I enjoy working with you. Thank you Jose. I appreciate your help and kin enjoy working with you. Thank you Jose. I appreciate your help and kindness. I enjoy working with you. Thank you Jose. I appreciate your help and kindness. I enjoy working with you. More