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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,077 Reviews

8,076 Reviews of Lexus of Pembroke Pines - Service Center

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April 15, 2021

Excellent service! Service advisor was very helpful and knowledgeable. No waiting a long time. This the reason we always come back for service versus other Lexus dealers. More

by Cmp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Spiegel
Apr 15, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus of Pembroke Pines for your auto service needs! We love that you can depend on our team for excellent service, every visit. See you next time!

April 15, 2021

My representative was very efficient. He listened to me carefully when I explained what was the problem with my car, he said they will take care of the problem and my car will be ready within an hour. I a More

by DKONDIAH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! It is wonderful to hear that our team was able to assist with your vehicle and get you back out on the roads. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

April 14, 2021

Always have a pleasant experience here. John, my service advisor is excellent! I am always taken care of in a timely, friendly, and professional way. More

by COLAFAM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John S.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

"Timely, friendly, and professional" are all words we love to see. Thank you so much for the kind feedback about John and our Lexus of Pembroke Pines team! We are so happy that you enjoy your visits with us and we look forward to our continued relationship.

April 14, 2021

Dealership is great. Can’t say the same for my first service. The guy we had to speak to wasn’t helpful or so friendly. More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Lexus of Pembroke Pines responded

Sherry - This is a disappointing review to read. We do strive for exceptional service here, and I would be more than willing to speak with you directly about what happened. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 14, 2021

It is always a pleasure when I have to have my car serviced and they give me a loaner car so don’t hav to wait! More

by LULY.HERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Thank you, Luly! It always makes our day to hear from our Lexus of Pembroke Pines customers. We're delighted that you enjoy your service visits with us as well as the complimentary loaner vehicles!

April 14, 2021

I am a Lexus customer and I live west Kendall and I literally have a Lexus dealer in the corner of my house and I refuse to go there because there service is terrible. I will continue to drive 40 min More

by ABUDC0624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vladimir , Warren Haynes, REINALDO ENRIQUE RIVERA RAMOS
Apr 14, 2021 -

Lexus of Pembroke Pines responded

We couldn't ask for better feedback! It is so great to hear that our Lexus of Pembroke Pines team continues to provide you with fantastic service. It is a privilege to have earned your loyalty and we look forward to your next visit!

April 14, 2021

Excellent and fast service Because we love Lexus and don’t want to write twenty five words that’s not fare it is too much bla bla More

by Carmentapanes0129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

We appreciate you taking the time to share this feedback! It is a privilege to have earned your business at Lexus of Pembroke Pines!

April 14, 2021

They did a good job, but there was an issue with the wiper fluid button and my service agent said they would try to fix it and did not mention that they could not fix it. I was disappointed when I came More

by Cindyhaider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Lexus of Pembroke Pines responded

Cindy - I sincerely apologize for the miscommunication regarding your wiper fluid button. I would be more than willing to speak with you about that directly to ensure that we clear up any confusion. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 14, 2021

Jose was my service advisor. He was great! He was readily available, very friendly, quoted me a good price. Everything went smooth. Word word word More

by LAWMOM15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Your feedback means so much to us! Thanks for trusting Lexus of Pembroke Pines with your business!

April 14, 2021

Rod Fuller was amazing very professional and attentive And accommodation. Customer service was impeccable. I have been servicing all of my cars at Lexus of Pembroke Pines for the last 15 years and will co More

by KHALEELALI27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Fuller
Apr 14, 2021 -

Lexus of Pembroke Pines responded

Your feedback means so much to us! We're proud to have earned your loyalty to Lexus of Pembroke Pines and we look forward to working with you next time!

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