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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,116 Reviews

8,116 Reviews of Lexus of Pembroke Pines - Service Center

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May 04, 2021

Came in for an oil change and was notified the brake were metal on metal (odd they have never made a grinding noise as we all know they do when metal on metal). The pricing on new brake pads was astronomical More

by JIMAUDIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Lopez
May 20, 2021 -

Lexus of Pembroke Pines responded

We use customer feedback to improve so I appreciate you reaching out. We pride ourselves on taking great care of our guests' vehicles for a fair value so I apologize that you were unsatisfied with our repair recommendations and prices. If you would like to discuss this more in-depth, I would be grateful to continue the conversation. Thank you. Osiris Barcelo - Service Manager - (954) 443-2332

May 04, 2021

I had excellent service from everyone in the Service Dept. The 2 gentlemen noted below went out of their way to make sure that my earlier problems were resolved way beyond my expectations. More

by Ruchelle323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez, Jose Camara
May 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

May 04, 2021

I had an excellent experience yesterday at Lexus of Pembroke Pine, when I took my Lexus RX350 for service. The staff is professional and courteous! More

by PENITH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to assist you and your Lexus RX 350 here at Lexus of Pembroke Pines, and we look forward to your next visit!

May 04, 2021

Clean, friendly, professionalism. Service excellent in my opinion. My service experience is always above and beyond. Lexus take a care of their customers, they make sure all needs are met. 5stars from me More

by KARLEEN212
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre, Eddie, Jenner
May 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Karleen! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Safe travels, and we hope to see you back next time!

May 04, 2021

I do not understand why so many messages for me do do the review if when doing the service you are so in a rush to get your clients out of there with very littler talk. Besides you offer a car wash which is More

by ANAC44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you did not have a more successful time working with us. We strive to deliver seamless and professional service, and it is disappointing that this was not better reflected in your visit. I understand that we have let you down, and I would appreciate the chance to speak with you to see if there is anything I can do to better your experience. If you are interested in having that conversation, please do not hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 03, 2021

Good good health care for me and my family and I love it was the first time I have to do it right away and the peson has been very good in this case since I was talking about the different kinds of things More

by LASHAWNLAKAYfrazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Hidalgo-Gato
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We are happy to hear that your family is always taken care of and we are grateful for your trust in us!

May 03, 2021

Service was excellent as always from the start with my service advisor Ms Melissa Ho to returning my loaner. I also love the thank you card that was left on my dashboard. :) More

by MBIFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful experience working with Melissa. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

May 03, 2021

Melissa Ho always provides great service! Have recommended her to family members after they have purchased Lexus based also in my recommendation. Will continue to buy Lexus because of this. More

by FLOOKPC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Ho
May 03, 2021 -

Lexus of Pembroke Pines responded

We appreciate the kind words! Melissa is a fantastic member of our team, and it means a lot to hear that she went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

May 03, 2021

Sebastian did a great job assisting us with the service to our vehicle. He was friendly, explained in detail the service that we needed and delivered on time More

by FCHACIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
May 03, 2021 -

Lexus of Pembroke Pines responded

We appreciate your confidence in our team to get the job done. We are pleased to hear Sebastian was so helpful during your service visit. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

May 03, 2021

Great Customer Service.....My advisor Jaime is Top Notch !!! Always do what they promise....and return the car back to me on time and always with a smile. More

by FORMANGROUP7899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Lexus of Pembroke Pines responded

Thanks for trusting Lexus of Pembroke Pines to get the job done. We're thrilled to see that Jaime always provides you with top-notch service and we look forward to working with you next time!

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