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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,116 Reviews

8,116 Reviews of Lexus of Pembroke Pines - Service Center

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May 06, 2021

Was the worst service promised car wash machine broken carpet cleaning Nothing wait 4 Hours for nothing TERRIBLE NEVER COMING BACK Thank you for nothing More

by LIPARIDIS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jose ????
May 20, 2021 -

Lexus of Pembroke Pines responded

I am very sorry to hear that we fell short of our high expectations during your service. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 05, 2021

Customer service is great. Have recommended several friends and family to this dealership. Kazie from your sales department was very helpful with our referrals. Will continue to do business with this More

by NAZJAMEER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are proud that we earned your recommendation, and we will certainly let Kazi know that you appreciate the help. We are grateful to have you as a customer, and we look forward to your next visit!

May 05, 2021

Wonderful people working in this place. Very helpful. It is so nice this place provides complimentary coffee and snacks while waiting. great place and great service Thanks. More

by RONWILB2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you! Our team always aims to provide a helpful, positive environment for our customers, and we're pleased you were able to enjoy your visit. Thank you from all of us here at Lexus of Pembroke Pines!

May 05, 2021

Muchas gracias por su atención, la verdad muy buen servicio y rápido. Estoy muy satisfecho y agradecido en cada visita . Muchas Gracias, Les deseo q sigan así More

by ROBERTODEBANES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffry
May 05, 2021 -

Lexus of Pembroke Pines responded

Roberto - gracias por compartir su experiencia con el equipo de Lexus of Pembroke Pines! Estamos muy agradecidos por sus comentarios y por confiarnos con el cuidado de su vehículo. Apreciamos su negocio y esperamos que le veamos otra vez en el futuro!

May 05, 2021

Great service. Very impressed with the service advisor. Was in and out of there in less than a hour and a half got an oil change, tire rotation and all else checked. Very satisfied. More

by JOANNE.T1114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
May 06, 2021 -

Lexus of Pembroke Pines responded

Joanne - We are thrilled that our team could deliver such efficient, high-quality service and care. Thank you for choosing Lexus of Pembroke Pines and taking the time to share your experience. We hope to see you again!

May 05, 2021

As always taking my car in for service at Lexus at Pembroke Pines was seamless. The staff is friendly and accommodating. My service advisor Andre Rust is amazing to work with. Highly recommend Lexus More

by SANDYSULLIVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
May 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Andre and our team know that you appreciate their help. We look forward to your next visit!

May 05, 2021

I wouldn't recommend this dealership's new car sales department or service department. Had easy to fix issues and I've been the one to call and follow up. My next purchase will be from a smaller dealers More

by NATSROSE
Customer Service
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it doesn't sound like the attentive and accommodating service we pride ourselves on here. I would be more than willing to speak with you directly about your lingering concerns and ensure we get everything sorted out for you. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 04, 2021

I trust my service advisor Jeremy Rivera. He always do a great job explaining everything about my car. I also appreciate getting a loaner car. More

by RBRYAN93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Lexus of Pembroke Pines responded

It means a lot that you can depend on Jeremy to keep your vehicle running smoothly and safely. Thank you so much for being a great Lexus of Pembroke Pines customer! We look forward to our continued relationship.

May 04, 2021

Sadly, I have had my car for over a year and have yet to find a service advisor that we feel gives us anything but fair service. Having great service is why I drive a luxury car. )-: More

by LAUREN31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I can't rate them because we don't even know their names.
May 20, 2021 -

Lexus of Pembroke Pines responded

Lauren - I'm so sorry to hear that our service didn't stand out to you. We want the best for our customers and I would appreciate the chance to learn how we could have improved. If you're willing to share further details about your visit, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 04, 2021

They fixed my GX-460 the CORRECT way with this fuel pump recall issue!!!! The whole team is amazing! We will be back for service! More

by POTTSPROJECT
Customer Service
Recommend Dealer
Yes
Employees Worked With
5 stars!! Andre was the service advisor we dealt with and he did a great job!!! Kept us updated on issues and the progress of our GX! Kudos to Andre!!
May 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your Lexus GX 460! We are happy to hear that your recall repairs went smoothly and that you're satisfied with our service. Safe travels and we'll see you next time at Lexus of Pembroke Pines!

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