Lexus of Pembroke Pines - Service Center

I set up a service appt requesting a loaner. Once arrived to dealership, was told no loaners available. I could not get all of my needed repairs since no loaner was available, but I opted to wai Once arrived to dealership, was told no loaners available. I could not get all of my needed repairs since no loaner was available, but I opted to wait for a tire rotation. I took them 4 hours to rotate my tires. As a courtesy, the fee was waived, but all in all the service department is below standards. The service rep though was professional and understood my disappointment. More

My service experience was good. They completed the service to my vehicle expeditiously. However, they did not wash my vehicle, as promised. They completed the service to my vehicle expeditiously. However, they did not wash my vehicle, as promised. More

Excellent work and done in a short period of time. . Excellent service and repair done. . Excellent service and repair done. More

I came in without an appointment with a tire problem. My problem was handled quickly and efficiently and I was back at work in no time! My problem was handled quickly and efficiently and I was back at work in no time! More

I don’t expect much from this service department and good thing that I don’t, my experience gets worse after every visit. Kind of expect it. thing that I don’t, my experience gets worse after every visit. Kind of expect it. More

I dropped off my car including my cell phone number with all the paperwork. There was no communication for days. I called numerous times with no response. Finally my husband called and they still were unabl all the paperwork. There was no communication for days. I called numerous times with no response. Finally my husband called and they still were unable to give me any specifics or timeline on my repair, except to say we will let you know. It was extremely frustrating and when it was ready and I went to pick the car up there still was no one available to speak with. I got my car and left. I do not plan on coming back for repairs. More

Excellent service as always at Lexus of Pembroke Pines. Jeff Hernandez is absolutely the best. Jeff Hernandez is absolutely the best. More

Their service center is like no other I’ve ever dealt with. They take you in on time. They update you through text messages and when they tell you, your car is going to be done it’s done! I’ve never had with. They take you in on time. They update you through text messages and when they tell you, your car is going to be done it’s done! I’ve never had to wait longer than expected and I’ve never had to go back to have something fixed twice. I’m glad I own a Lexus, but I’m really glad that I bought it from Lexus Of Pembroke Pines. More

We had a brand new car for less than a week and an issue came up. We took it on a Monday and they told us it would be ready on Tuesday but didn’t get the car back until Thursday. We were never given a statu came up. We took it on a Monday and they told us it would be ready on Tuesday but didn’t get the car back until Thursday. We were never given a status update of the car and had to call continuously to try to speak to someone but we were always told they were not “available” or “at their desk”. It was very disappointing and frustrating to deal with. More

My visit was great as usual with my service advisor Afraz. He is always available when I need him and he makes sure that I get the best service possible every time I am at the dealership. Afraz. He is always available when I need him and he makes sure that I get the best service possible every time I am at the dealership. More