Lexus of Pembroke Pines - Service Center

The whole experience was very positive.From the initial The whole experience was very positive. From the initial contact (this was our first time) who explained how it all works to our service rep John Ste The whole experience was very positive. From the initial contact (this was our first time) who explained how it all works to our service rep John Steigele who was very professional. The service manager Jose Camara was also very helpful and professional. All very customer focused pros. More

I had a great experience during my last visit to your service dept. My Service Advisor(Isidro) was excellent. I told him I needed to be out of there by 11:00AM and my car was ready at 11:00AM. BOOM!!! service dept. My Service Advisor(Isidro) was excellent. I told him I needed to be out of there by 11:00AM and my car was ready at 11:00AM. BOOM!!! The car wash was inoperable at the time but that's OK. things happen. I was looking forward to it though. lol More

My experience here is always great and everyone is amazing in every department. I recommend this Lexus dealership to anyone who wants to purchase a Lexus. I love my new Lexus RX 350. amazing in every department. I recommend this Lexus dealership to anyone who wants to purchase a Lexus. I love my new Lexus RX 350. More

Communication was terrible . New tire was put on car without being called to explain the reason. Two Reason given was incorrect. I asked to see the tire and was told it was disposed off already. without being called to explain the reason. Two Reason given was incorrect. I asked to see the tire and was told it was disposed off already. More

Was the worst service promised car wash machine broken carpet cleaning Nothing wait 4 Hours for nothing TERRIBLE NEVER COMING BACK Thank you for nothing carpet cleaning Nothing wait 4 Hours for nothing TERRIBLE NEVER COMING BACK Thank you for nothing More

Wonderful people working in this place. Very helpful. It is so nice this place provides complimentary coffee and snacks while waiting. great place and great service Thanks. It is so nice this place provides complimentary coffee and snacks while waiting. great place and great service Thanks. More

Muchas gracias por su atención, la verdad muy buen servicio y rápido. Estoy muy satisfecho y agradecido en cada visita . Muchas Gracias, Les deseo q sigan así servicio y rápido. Estoy muy satisfecho y agradecido en cada visita . Muchas Gracias, Les deseo q sigan así More

Great service. Very impressed with the service advisor. Was in and out of there in less than a hour and a half got an oil change, tire rotation and all else checked. Very satisfied. Was in and out of there in less than a hour and a half got an oil change, tire rotation and all else checked. Very satisfied. More

As always taking my car in for service at Lexus at Pembroke Pines was seamless. The staff is friendly and accommodating. My service advisor Andre Rust is amazing to work with. Highly recommend Lexus Pembroke Pines was seamless. The staff is friendly and accommodating. My service advisor Andre Rust is amazing to work with. Highly recommend Lexus of Pembroke Pines when you are shopping for a new car or looking for service. More

I wouldn't recommend this dealership's new car sales department or service department. Had easy to fix issues and I've been the one to call and follow up. My next purchase will be from a smaller dealers department or service department. Had easy to fix issues and I've been the one to call and follow up. My next purchase will be from a smaller dealership. More