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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,109 Reviews

8,109 Reviews of Lexus of Pembroke Pines - Service Center

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May 09, 2021

I had mentioned twice to Jeff when he said my vehicle was done about my door lights were done he said yes that is minor. When I came home nothing was changed. More

by ANITA_AI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffery Hernandez
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Anita, I am very sorry to hear that the issue with your door lights was not resolved. We expect more meticulous, communicative service from our team and I would like to make things right for you. Please consider giving me a call to discuss this further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 09, 2021

The service department was great as always ! A special shout-out to , Isidro Garcia- I appreciate your friendly service and timely follow up!!!hank you More

by pwright2224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Gracia
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for your kind words and for trusting the team here at Lexus of Pembroke Pines with the care of your vehicle - we'll be sure to pass the kudos along to Isidro for his great work. Drive safe and see you next time!

May 09, 2021

The service is great and prompt. They were very accommodating to pick up my car at my work. The team is very courteous. I recommend the dealership. More

by SILVIABUNTING1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Silvia! We appreciate your business and are happy to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you again down the road!

May 09, 2021

In all honesty, switching from MB is one of the greatest decisions that I've made. From day one, the service that I have received at Lexus Of Pembroke Pines has been extremely remarkable and professional. More

by SHELLYH1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Lexus of Pembroke Pines, and we will certainly let Eric and Sebastian know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 09, 2021

Very professional service from start to finish. Mr. Rod Fuller was good at his job, I was impressed with his ethics. The place was clean, felt very safe there, nice job everyone!!!! More

by chris.turner1412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
May 10, 2021 -

Lexus of Pembroke Pines responded

Chris, thank you for the review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Rod know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 09, 2021

John Steigele is very competent, understands customer needs, and is always ready to offer excellent advice and recommendations with a great attitude and is passionate about his work. More

by jggarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigele
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We want the most for our guests, and it is excellent to hear that this was reflected in your time working with John. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

May 08, 2021

John the service advisor always is pleasant and displays a great attitude! John informs of upcoming services that need to be perform in the future. More

by Tan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wirshing
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that John took such great care of you and your vehicle! Thank you for choosing Lexus of Pembroke Pines, your review means a lot to us. See you next time!

May 07, 2021

It is always a great experience when I go to Lexus, and when they give me a loaner so I don’t have to sit and wait! More

by LULY.HERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Lexus of Pembroke Pines responded

Luly - Thank you so much for your review! We are happy to hear that you can trust our Lexus of Pembroke Pines team to take excellent care of you and your vehicle. Have a great weekend!

May 07, 2021

This was my first service visit. The work was done in two hours. The service advisor explained to me what was done. There was no charge Thank you very much More

by ALBERTO_GUINAZU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember, but he was fine
May 10, 2021 -

Lexus of Pembroke Pines responded

Alberto - thanks for leaving Lexus of Pembroke Pines a review! We're glad to hear that our service team provided you with a seamless experience!

May 07, 2021

The whole experience was very positive.From the initial The whole experience was very positive. From the initial contact (this was our first time) who explained how it all works to our service rep John Ste More

by SUPIN49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele and Jose Camara
May 08, 2021 -

Lexus of Pembroke Pines responded

We're glad to hear you had a pleasant service experience from start to finish! Thank you for trusting the team here at Lexus of Pembroke Pines with the care of your vehicle - we're grateful for your business. Drive safe and see you next time!

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