Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,089 Reviews

8,089 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
May 12, 2021

Excellent customer service. They were very attentive. i am very satisfied. Great atmosphere. Alex Whitmon was my salesman. He is the main reason that I returned to Lexus More

by WESTSIDE53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Palacio
May 12, 2021 -

Lexus of Pembroke Pines responded

We are happy to hear that Alex and the rest of our team were able to take care of you! Thank you for leaving such a kind review for all of us at Lexus of Pembroke Pines. We hope to see you again down the road, have a great day!

May 12, 2021

Quick, friendly, and great service. Jeremy is great, always helpful, listens to my concerns and makes sure they are addressed. Then gets me my loaner so I'm on my way. More

by fdez1116
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Jeremy. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

May 12, 2021

Excelente servicio de todos los empleados quede muy satisfecho con el trato y el servicio gracias por el excelente trato. Thank you for your excellent service More

by REINEORA67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
May 12, 2021 -

Lexus of Pembroke Pines responded

Gracias por compartir! Es excelente oír que tuvo una buena experiencia trabajando con nuestro equipo. Esperamos volver a verle en Lexus of Pembroke Pines!

May 11, 2021

Service was great service was great service was great as always they took my car right away I knew within 30 minutes what the problem was and it was taken care of I was in and out of there in less than 2 ho More

by RMC50NH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 11, 2021

I would like to drop off my car and leave right away, rather than wait an additional 20-30 mins for my service adviser to talk with me before I can leave. I don’t understand why we can’t drop off our car More

by bschwerstein0208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, John
May 13, 2021 -

Lexus of Pembroke Pines responded

I’m sorry to see that you were not satisfied with your experience. Our team strives to provide as much information for our guests during their visits as well as to make the process seamless. I appreciate your feedback and will pass it along to the right people. If you would like to share anything further, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 11, 2021

Excellent customer service! Lexus of Pembroke Pines always provides exceptional care. They are very kind and considerate of my time always helping to get me in & out as soon as possible. Super helpful More

by JACARTILABRADOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We strive to deliver a seamless service experience for our guests, and it is wonderful to hear that this was reflected in your time working with Jeremy. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

May 10, 2021

My service guy john steigle is the best. He takes care of you in service like you are part of his family. Top rate service More

by KILACAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you are so confident in John to get the job done. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

May 10, 2021

Thank you to Jeff Hernandez for always providing five star quality service. Jeff is friendly, knowledgeable and professional. Look no further contact Jeff. He will advise you accurately regarding your a More

by Doreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
May 11, 2021 -

Lexus of Pembroke Pines responded

Doreen - "friendly, knowledgeable and professional" are all words we love to see. Thank you for the rave review of Jeff! We are grateful to have you as a Lexus of Pembroke Pines customer and look forward to our continued relationship.

May 11, 2021 -

Doreen responded

My pleasure! Thank you kindly.

May 09, 2021

Great service done in a timely manner. I really enjoy Lexus of Pembroke pines for all my car needs and will always to tell my my family and friends about it. More

by juancarrillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for the terrific review and for recommending Lexus of Pembroke Pines to your friends and family, Juan! We truly appreciate it. Drive safe and see you next time!

May 09, 2021

This is a great location to take my car Amazing customer This is a great location to take my car Amazing customer services , quick service and I got a Lexus loaner for free Absolutely recommend to everyo More

by MARAREALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! Your recommendation means the world to us. We are pleased to hear about your positive service experience with us and we are grateful to have earned your business. Safe travels and have a fantastic day!

...
555
...