Lexus of Pembroke Pines - Service Center

The vehicle was promised to me between 30 min to 1 hr. I sat there for more than two hours and I would have been okay with the 2 hour wait if I was kept up to date on the progress. After 3 calls each lasti sat there for more than two hours and I would have been okay with the 2 hour wait if I was kept up to date on the progress. After 3 calls each lasting no less than 15 minutes, the operator could not reach my service advisor. On my last call, I tried the sales department and expressed my frustration. Eventually another advisor named Jose informed me my vehicle was ready. What was difficult to understand was that every car owner in the waiting area were kept up to date in person by a service advisor. Not sure why I was left out. More

My service advisor is the best a professional super helpful explaining all that is needed makes sure that the car is properly done a great asset to your company helpful explaining all that is needed makes sure that the car is properly done a great asset to your company More

I need a courtesy loaner vehicle and my advisor Jeffery Hernandez told me is not available. He told me I need booking at the moment I made the appointment for service. But nobody told that when I did! Addi Hernandez told me is not available. He told me I need booking at the moment I made the appointment for service. But nobody told that when I did! Additionally the car wash the car is incomplete, no vacuum inside! I always happy with the service at this location I don’t know what happened in this time! More

Everything went well. A little timely but I was in no rush. Melissa always makes sure things are smooth as possible. Calling in for an appointment is a challenge. I was put on hold twice; the first time rush. Melissa always makes sure things are smooth as possible. Calling in for an appointment is a challenge. I was put on hold twice; the first time for over five minutes and the second for over three minutes. I expect better than that. Once in the hands of Melissa, things go smoothly and no bs. More

My rep, John Steiglele is excellent in every facet to make sure our two cars are always up to date and kept in great condition. He has been servicing our 2011 and 2015 Lexus since purchasing them new make sure our two cars are always up to date and kept in great condition. He has been servicing our 2011 and 2015 Lexus since purchasing them new and we couldn't have a more capable individual taking care of our vehicles More

I choose Lexus of Pembroke Pines , been a client for 15 years, best dealer in south Florida, great costumer service very professional and helpful., Thanks years, best dealer in south Florida, great costumer service very professional and helpful., Thanks More

Loved the professionalism and service. Always kept me informed while the car was repaired on the collision department. I would recommend their department for repairs any time. informed while the car was repaired on the collision department. I would recommend their department for repairs any time. More

Excellent service from the entire team.Did a wonderful Excellent service from the entire team. Did a wonderful job. The work was finished as promised. I would recommend this dealer to anyone I know. Excellent service from the entire team. Did a wonderful job. The work was finished as promised. I would recommend this dealer to anyone I know. More

Awesome service... Service adviser Jeremy is knowledgeable, kind and professional! Always makes my visit to the service center easy, and I’m out in no time! knowledgeable, kind and professional! Always makes my visit to the service center easy, and I’m out in no time! More

Always a great experience- seamless service from start to finish- Jeremy Rivera is always a true professional- knowledgeable, friendly and efficient – I would recommend him to anyone! finish- Jeremy Rivera is always a true professional- knowledgeable, friendly and efficient – I would recommend him to anyone! More