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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,084 Reviews

8,084 Reviews of Lexus of Pembroke Pines - Service Center

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May 21, 2021

Jeremy is a wonderful advisor!!! He gives great customer service!!! The concierge is very welcoming. The loaner was clean.The main reason I go there is because of Jeremy. More

by ruthimani02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for this fantastic feedback about working with Jeremy! He is an invaluable member of our team and we know that he will appreciate your kind words. We're proud to have earned your business and look forward to seeing you back with us for your next service visit here at Lexus of Pembroke Pines!

May 21, 2021

Very professional and prompt service. I am pleased since I did not have to wait very long. My car was received promptly when I arrived and then returned to me in good clean condition within 90 minutes. More

by GUPTASHRI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for posting a great review so that others will know what it's like to be a guest at Lexus of Pembroke Pines! We are happy to hear that you got back on the road in a timely manner. Enjoy your weekend!

May 21, 2021

Jeremy Rivera Is an outstanding service advisor.He’s Jeremy Rivera Is an outstanding service advisor. He’s extremely knowledgeable and efficient. Jeremy is the reason I continue to buy Lexus and bring More

by MSP0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Jeremy know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 21, 2021

Right on time as needed. No complaints. Advisor who took care of me was very pleasant and talkative. My car was received within the expected time range More

by ALMASO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review. We are grateful that we got the opportunity to assist you, and we will certainly pass along your kind words. We do always strive for 5-star service here, so if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 21, 2021

Amazing and fast team. I was in and out with no complications. I highly recommend Lexus of Pembroke Pines! Thank you all for your help. More

by NINA_PEREZ75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
May 21, 2021 -

Lexus of Pembroke Pines responded

It is terrific to hear that our team gave you such an efficient, top-notch service experience! Thank you for trusting Lexus of Pembroke Pines with your business and your vehicle, we hope to see you again!

May 21, 2021

As always had the VIP treatment! Jeremy Rivera is the best and made sure my needs were taken care off! My battery was bad ad luckily it was on warranty. In and out service!! More

by k10788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are pleased to hear that Jeremy took such good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 21, 2021

Excellent service quality and attention. I am very happy whit my car and the dealer lexua Pembroke Pines I recommend Thanks by your support. Federico More

by fkaswalder1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Lexus of Pembroke Pines responded

A big thanks from all of us here at Lexus of Pembroke Pines, Federico! We're thrilled that you are happy with your experience doing business with our team and we're proud to have earned your recommendation. We hope to see you again down the road!

May 21, 2021

Service was fantastic. The staff at Lexus of Pembroke pine are always very helpful. The service was done is a timely manner. I was even provided a loaner so that my day was not interrupted. More

by DANNY13FLORES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Danny! We are thrilled to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

May 21, 2021

Always a pleasure with Sebastian when I bring my Lexus in for service. he makes sure everything I need is up to date and nothing is pending fir service. He’s always kind and professional. More

by lena.mckinnon
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sebastian
May 21, 2021 -

Lexus of Pembroke Pines responded

The pleasure belongs to Lexus of Pembroke Pines! Thank you for trusting Sebastian and the team with your vehicle. We'll see you again next time, Lena!

May 21, 2021

Just in for the car's 2500 mile service. The service was performed and the car was washed in a timely fashion. It happens this way every time. Jeremy text me later to see if everything went okay. Just gr More

by BILLCHIC
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Bill! We are thrilled to hear that Jeremy was able to assist with your vehicle and get you back out on the roads. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

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