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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,082 Reviews

8,082 Reviews of Lexus of Pembroke Pines - Service Center

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May 24, 2021

John Steigle is the best service advisor. For years he is consistently easy to work with regarding car issues. Don't know why his name isn't listed above, but he deserves ***** (5 starts) from me. More

by CODELORI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
May 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with John. Drive safely, and we will be sure to let him know how much you appreciate his help! - The Lexus of Pembroke Pines team

May 23, 2021

John Steigle was very friendly and efficient when it came to getting my car serviced. My car had many things to get done and John was able to do so in a timely manner and also kept me up to speed with everyt More

by VANESSAGRIFFITHS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
May 24, 2021 -

Lexus of Pembroke Pines responded

Thank you, Vanessa, for your review of Lexus of Pembroke Pines! We're thrilled to hear that John took care of you and we look forward to seeing you next time!

May 23, 2021

One of my main reasons why I choose to lease with Lexus of Pembroke Pines is because of the sales and service (Alex G and Sebastian) and that’s why I will continue to lease with Them for my next server als More

by CRISTINAACOSTA1016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian (service manager), Alex Guevara
May 24, 2021 -

Lexus of Pembroke Pines responded

Cristina - thank you for the positive review and five stars! We're delighted to hear that you've had such great experiences with our sales team, and we appreciate your repeat business. Thank you for choosing Lexus of Pembroke Pines and safe travels!

May 22, 2021

Service was great , service advise Andre Rust.He always Service was great , service advise Andre Rust. He always does a complete job.He makes sure and ask all of the questions to that all bases are covered More

by LAFRANCEJOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
May 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! Hearing that you had such a successful experience working with Andre made our day. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

May 22, 2021

QUICK AND EASY, THANK YOU JEREMY. IN MY WORLD WHERE I HAVE TO KEEP RUNNING AND TIME IS NOT ON MY SIDE TO HAVE A DEALERSHIP THAT CARES ABOUT MY TIME IS GREATLY APPRECIATED. More

by MG0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Lexus of Pembroke Pines responded

We strive to deliver efficient service and it's wonderful to hear that this is reflected in your experience. Thank you for sharing a great review about Jeremy! We look forward to seeing you again at Lexus of Pembroke Pines.

May 22, 2021

Regular service interval. Easy appointment - on time> Left my car and notified when service was complete. Also very quick and easy to pay and pickup my vehicle. Outstanding service! More

by bmilam59
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
May 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Lexus of Pembroke Pines! Providing an excellent customer experience is our number one priority, so we are thrilled to hear our team provided a quick and speedy service during your appointment. Have a great day and safe travels!

May 22, 2021

Isidro made the experience very easy and pleasant. I went in for a service on my GS350 and they were nice enough to give me a loaner for the weekend. Got my AC working back to normal and a free car wash. Lex More

by JORGE.FRANCO0603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
May 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to let others know about your excellent experience with us at Lexus of Pembroke Pines! It means a lot to us that our staff is making sure our guests are taken care of and it sounds like Isidro went above and beyond to assist you and your Lexus GS 350. We hope to see you again down the road. Safe travels!

May 22, 2021

Great customer service. Thanks to Andre and the whole team. I was kept informed and updated on the progress and details pertaining to the service being done. Thanks again! Please update your service d More

by slloyd5150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review of Lexus of Pembroke Pines! We're thrilled to hear that Andre took care of you and we hope you see you again!

May 21, 2021

Jeremy is a wonderful advisor!!! He gives great customer service!!! The concierge is very welcoming. The loaner was clean.The main reason I go there is because of Jeremy. More

by ruthimani02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for this fantastic feedback about working with Jeremy! He is an invaluable member of our team and we know that he will appreciate your kind words. We're proud to have earned your business and look forward to seeing you back with us for your next service visit here at Lexus of Pembroke Pines!

May 21, 2021

Very professional and prompt service. I am pleased since I did not have to wait very long. My car was received promptly when I arrived and then returned to me in good clean condition within 90 minutes. More

by GUPTASHRI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for posting a great review so that others will know what it's like to be a guest at Lexus of Pembroke Pines! We are happy to hear that you got back on the road in a timely manner. Enjoy your weekend!

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