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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,081 Reviews

8,081 Reviews of Lexus of Pembroke Pines - Service Center

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June 04, 2021

Jeremy is awesome. I have been a client for the last six years and I will recommend Jeremy as your advisor in the service department More

by NESTORHERMIDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Lexus of Pembroke Pines responded

We are so happy to hear that Jeremy has met and exceeded your expectations. Thanks for your continued support here at Lexus of Pembroke Pines. We look forward to serving you in the future!

June 04, 2021

I have taken my car for service to only this dealership and have found the servicing of my vehicle to be the best. I have confidence in their service personnel and in my service representative. More

by CRODRIGUEZ777
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jun 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for being a loyal Lexus of Pembroke Pines customer! It means a lot that you can depend on our team to keep you driving smoothly and safely. Have a wonderful weekend!

June 04, 2021

Juan is the best in the business! hands down The most informative and helpful advisor I’ve had. Always a pleasure when I’m being helped by him! More

by esgohari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan (service)
Jun 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for the glowing review of Juan! It means a lot that you enjoy your visits with him and we appreciate you choosing Lexus of Pembroke Pines for all of your auto service needs. See you next time!

June 04, 2021

Sebastian Mejia was terrific to work with and very helpful! Getting the oil changed in my car was extremely quick and effortless. Thank you very much!! More

by Shayna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jun 04, 2021 -

Lexus of Pembroke Pines responded

Hi Shayna - We are delighted to hear that Sebastian made your recent oil change quick and easy. Thank you for choosing Lexus of Pembroke Pines! We hope for the opportunity to assist you in the future.

June 04, 2021

Can’t get through to make a service appointment. Had to show up in person. Had trailer hitch installed. Did not quote or include wiring harness. Lucky I caught it. Manager finally made it right. More

by TUSTINN66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Jun 21, 2021 -

Lexus of Pembroke Pines responded

I apologize for any trouble you have had reaching us. We strive to deliver a seamless service experience, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices moving forward. Lastly, I understand that you have already been in contact with a member of my team, but if there is anything more I can do to assist you, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 04, 2021

Great service as usual. Service advisor, Mr. Amaro is professional, friendly and helpful. Other staff I had contact with was also friendly. Would definitely recommend this Lexus dealer. More

by ileana_martini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jun 04, 2021 -

Lexus of Pembroke Pines responded

Ileana - Thank you for sharing so many kind words about Mr. Amaro! Customer service is our priority and we are delighted that this came through to you. Hope to see you again at Lexus of Pembroke Pines!

June 04, 2021

Took car for required maintenance. Even though my wheels are bad, they were set to 37 psi and when driving, go close to 40. Called and left message to service dept but no one called back. More

by SSANDLER.P
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Hoglievina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. We strive for thorough and knowledgeable service, and I apologize for the lack of effective follow-up communication on our end. I would be more than willing to speak with you about this directly. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Lourdes Carvelli-Customer Relations Manager - (954) 443-2332

June 04, 2021

Terrible Service.Vehicle was left unclean.Tires left Terrible Service. Vehicle was left unclean. Tires left with different PSI's Did not receive a copy of the Check-list Points Service so I am unaware More

by CKUSAPILOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Pembroke Pines responded

It's hard to see this feedback as we want guests to be confident in our services. I'm so sorry for leaving the wrong impression and I would be more than willing to discuss any outstanding concerns together. Without your full name, I won't be able to reach you so please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 03, 2021

Always a pleasure to deal with John S. In the service dept. Appointments are on time, and car is ready when promised. My scheduled maintenance is always done on time, and I can rest assured that my car w More

by SESTRUMP05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Lexus of Pembroke Pines responded

Thank you for your marvelous rating! Providing an excellent customer experience is our number one priority, so we are thrilled to hear John made sure your service appointment went seamlessly. All of us at Lexus of Pembroke Pines appreciate your business. Have a great day and safe travels!

June 03, 2021

Easy process to make an appointment. Service Advisor was very pleasant and helpful. Car was ready when promised. In all, a very smooth and efficient process. More

by STEVEN.ZIEGLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Jun 03, 2021 -

Lexus of Pembroke Pines responded

Steven - Thank you for the great review! We are thrilled to hear that you had such a seamless service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

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