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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,080 Reviews
Call Service Center (954) 443-2020

8,080 Reviews of Lexus of Pembroke Pines - Service Center

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June 10, 2021

Sebastian is my service advisor for a couple years. He is the reason I return. Very good job Sebastian - keep it up! He is friendly understanding and does his best. More

by KARENWT111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Jun 10, 2021 -

Lexus of Pembroke Pines responded

Karen - thanks for your loyalty to Lexus of Pembroke Pines. It is wonderful to hear that Sebastian continues to provide you with excellent service!

June 10, 2021

Dropped off our LX 570 for the 5000 miles service. The service was great. Andre at the service department took care of everything. We appreciate Lexus of Pines. More

by JALEXANDER5000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
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Jun 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Andre, and the Lexus of Pembroke Pines team. Drive safely in your Lexus LX 570, and we hope to see you again down the road!

June 10, 2021

Staff was not as attentive and personable. Staff seemed in a rush and too busy to answer questions. The team in the loaner Dept was great. More

by REGGIELEWIS6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
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Jun 14, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you did not have a more successful experience. I expect the highest level of service from my team, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices moving forward. If there is anything more I can do to assist you or anything else you would like to share, please do not hesitate to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

June 10, 2021

Jeremy was very friendly and very willing to help with the service and provide me with a loaner during the service. Since I am looking to purchase an RX, he let me use the RX as a loaner. More

by Geff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2021 -

Lexus of Pembroke Pines responded

Geff - your feedback means so much to us. We're glad to see that Jeremy was so helpful during your last visit to Lexus of Pembroke Pines and we look forward to working with you when you are ready to purchase that Lexus RX!

June 10, 2021

Great service. Valet pickup and drop off was wonderful!!! The valet driver was friendly and accomodating. I could not be more pleased with the service. More

by essher6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
juan Correa is the advisor on my slip
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Jun 10, 2021 -

Lexus of Pembroke Pines responded

We appreciate your kudos! It makes our day to hear that our services stood out to you during your visit. Thank you for choosing Lexus of Pembroke Pines, your business means the world to us. Have a great day and we hope to see you next time!

June 09, 2021

Great experience with outstanding customer service. They were timely and resolved all my issues. I I would highly recommend Lexus of Pembroke Pines for all service and sales needs More

by LAURIEDIAZ.REALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for the positive feedback! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Lexus of Pembroke Pines Team

June 09, 2021

Every person was very helpful! I received constant follow ups and assistance when needed. Zee was thorough and very knowledgeable. Hope for smooth sailing going forward. More

by AFIRESTONE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines, and for your business. We are pleased to hear Zee provided an informative and seamless service visit. All of us at Lexus of Pembroke Pines hope to see you again next time. Take care!

June 09, 2021

Excellent from upon arrival to the service guy to all the cashiers were wonderful. The only thing I never received a letter or a call regarding the recall of the fuel pump, Not good. More

by MCEPERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing! We appreciate the feedback about our team and are proud to have earned your business. With regard to the rest of your review, we want the most for our guests, and I would be happy to speak with you so I can properly address any concerns you may have. If you are willing to discuss this, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 09, 2021

I was happy with the service with the exception dealership been really busy means longer waiting time . I have been with this dealership for past 8 years. Overall I am satisfied. More

by ABDULABID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for this review. We strive to deliver efficient and accommodating service, and I am sorry to hear that your visit took longer than we had anticipated. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 09, 2021

Great service and as promised. Jeffrey was my Service Advisor and was very helpful and professional. On time delivery was great. There seems to be an issue with Lexus batteries, or at least with my ve More

by lmcastro33014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Report | Print
Jun 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review. While we are glad to hear that you had a successful experience working with Jeffrey, it is disappointing that you are having trouble with your car battery. We want our guests to get the most out of their vehicles, and I would be happy to speak with you to see that this feedback has been fully addressed. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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