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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,077 Reviews

8,077 Reviews of Lexus of Pembroke Pines - Service Center

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July 09, 2021

Excellent service with fair turnaround time. Would definitely recommend this dealer to others. Jose Amaro was very professional and provided great communication skills. Very happy with the service. More

by yhernandez29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Jul 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for the positive review and for taking the time to share your feedback - all of us here at Lexus of Pembroke Pines really appreciate it! Come back again next time!

July 08, 2021

I live in Broward and drive to Pines because of the experience from service. From the time I arrive at check-in, car being serviced to completion nice waiting area. I like car wash. Details about ser More

by DLVSCHANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Lexus of Pembroke Pines responded

We truly appreciate this fantastic review! It is always so great to hear that we are creating timely and accurate service appointments for our valued guests. Thank you for choosing Lexus of Pembroke Pines. We look forward to your next visit!

July 08, 2021

Special Thanks to Jose Amaro Representative for his expertise and support to customers and excellent service, with knowledge and professionalism always. he's one of the guys you Lexus of Pembroke Pine More

by emmanueljr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jul 08, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for the fantastic review! It is great to hear that Jose is going above and beyond to make your experience so positive. We appreciate your support of us here at Lexus of Pembroke Pines and truly hope to see you again soon!

July 08, 2021

Bad quality work, they didn’t clean my car in the inside or outside when it’s included but customer service is good they treated me well More

by LILY86408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Aug 02, 2021 -

Lexus of Pembroke Pines responded

This review is a bit disappointing to read. We strive for exceptional service here, and I would be more than willing to speak with you directly about what happened and ensure that we make this right. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 08, 2021

Jose Amaro in service is always prompt and helpful to get the service done. He stays in touch and professional. Same goes at service drop off and Loaner staff. More

by YPKATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jul 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking time to commend Jose! We are delighted that you can depend on him for excellent service and we truly appreciate you coming to Lexus of Pembroke Pines for all of your auto needs. Have a great weekend!

July 07, 2021

Great customer service like always. Isidro is awesome and very helpful. Would highly recommend Lexus to others very satisfied with the service they provided us. More

by ILIETALVAREZ89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Jul 07, 2021 -

Lexus of Pembroke Pines responded

Your positive feedback means the world to us! We're happy to hear Isidro and the Lexus of Pembroke Pines team were able to serve you and demonstrate our commitment to great service. Safe travels and have a great day!

July 07, 2021

It was my first visit to Lexus of Pembroke Pines. I was very impressed with how they handle your arrival. I was greeted right away and was escorted to my assigned service consultant. She kept me informed o More

by msmith1811
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michelle Ho
Jul 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

July 07, 2021

My service advisor Isidro is always excellent . He is always extremely professional and courteous and takes his time to explain what work my car needs. More

by Jose Millares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Jul 07, 2021 -

Lexus of Pembroke Pines responded

Jose - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with Isidro and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

July 07, 2021

My service advisor was so excellent, Mr Rodney explain very well what the service department did to my car. The service was really good and the customer service too, I am so happy More

by MAYDELINEM64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My service Advisor was Rodney
Jul 07, 2021 -

Lexus of Pembroke Pines responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let Rodney know he was a big help during your service visit. We hope to see you back at Lexus of Pembroke Pines. Take care!

July 07, 2021

Received the worst service. I am still waiting to hear back from management and I have t heard back. Dirty car that smells like gas. More

by janellegutierrez10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
José
Jul 26, 2021 -

Lexus of Pembroke Pines responded

Janelle - This feedback is disappointing to read. It is our goal to deliver knowledgeable and professional service, and I apologize for any lack of communication on our end. I would appreciate the chance to speak with you to see what I can do to help make things right. I will search for your contact information, but in the meantime, please do not hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Jul 26, 2021 -

janellegutierrez10 responded

I no longer need assistance. Since it’s taken weeks to get back to me. I had to take my car to get a deep cleaning because the smell of gas wouldn’t go away. I am extremely upset of the lack of attention and service.

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