Lexus of Pembroke Pines - Service Center

Good customer service......Great employeeProfessional y Good customer service......Great employee Professional y big personality alls..my best opinion for this dealer really....I think is the best dealer Good customer service......Great employee Professional y big personality alls..my best opinion for this dealer really....I think is the best dealer in Florida More

I always have a great experince with the Lexus dealership. Everyone doea such a good job that it is a pleasure to be there. I am very happy with the seecice dealership. Everyone doea such a good job that it is a pleasure to be there. I am very happy with the seecice More

It was nice and quick! Everyone was very friendly and I got a car wash as well which was an extra bonus! Only went for maintenance since nothing was wrong with the car, of course got a car wash as well which was an extra bonus! Only went for maintenance since nothing was wrong with the car, of course More

I went to Lexus of Pembroke Pines service department because I had a ligh sign in my board indicated one tire has a problem the person at service line gave a yellow ticket and in about fifteen minutes I because I had a ligh sign in my board indicated one tire has a problem the person at service line gave a yellow ticket and in about fifteen minutes Isidro García who was the service salesman that approached me that day told me that may be I have to change for a new tire after I wait for about an hour and fifteen minutes he called me again to his office and saying that I need a new tire with a value of 214 dollars I was concern and made the decision to leave the agency to somewhere else I drove my car to good year close to my house and they repair my flat tire for only 29.99 and I asked if the tire was okay and they said that no problem and fixed . I am glad that I made the right decision to leave Lexus of Pembroke Pines service department because was very unfair that they tried to charge me with 200 for a tire that was only 29.99 for a repair . In my opinion that was very unfair to a loyal customer because I was in service since I bought my vehicle a Lexus ES 2019 . Very unsatisfied shame of you Lexus of Pembroke Pines More

Very courteous and professional staff. My car was serviced in two hours and didn’t have to spend half day waiting. Totally recommend to my friends and family! Thank you! serviced in two hours and didn’t have to spend half day waiting. Totally recommend to my friends and family! Thank you! More

I had to take my car back at least 5 times because of work undone. Who ever worked in the car was beyond negligent. I was very disappointed. work undone. Who ever worked in the car was beyond negligent. I was very disappointed. More

The service department was really busy but overall good customer service. Especially, considering that I did not have an appointment. The service labor costs were a little excessive for the short amount of customer service. Especially, considering that I did not have an appointment. The service labor costs were a little excessive for the short amount of time to perform the service. More

Communication over the phone was excellent with the services they were providing to my vehicle. They explained in detail the process of what was needed during inspection. services they were providing to my vehicle. They explained in detail the process of what was needed during inspection. More

Not good , vehicle was damaged on the way to the dealer , by dealer , no call from service adviser , or management, 3 days ago still no call to me and still no car , so this email may have not come at a good by dealer , no call from service adviser , or management, 3 days ago still no call to me and still no car , so this email may have not come at a good time More

Service has always been good with Lexus of Pembroke Pines John is excellent as my service manager. I can recommend this dealership for service without hesitation. John is excellent as my service manager. I can recommend this dealership for service without hesitation. More