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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,614 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,614 Reviews of Lexus of Pembroke Pines - Service Center
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Verified Customer
November 14, 2024
The service department always does a great job and makes you feel very comfortable while you wait! you feel very comfortable while you wait! More
by RANDYSOLARES
November 14, 2024
Great service from all the people I dealt with . I would recommend your service department to anyone who asked me. I would recommend your service department to anyone who asked me. More
by geowal
November 13, 2024
Great service , very helpful assisting and providing information to me . Super friendly . I did wait long but it was definitely worth the wait for my vehicle . information to me . Super friendly . I did wait long but it was definitely worth the wait for my vehicle . More
by saintil18
Employees Worked With
Sarah. Breitbord
November 12, 2024
Great service! I was happy with my experience. Thank you Lexus. I appreciate it. Great I was happy with my experience. Thank you Lexus. I appreciate it. Great More
by WPIERR16
Employees Worked With
November 12, 2024
Muchas gracias al Sr. Jose Amaro por ayudarme en varias oportunidades en 5 anos que tengo mi Lexus. Gracias por las recomendacion para que mi vehiculo este en las mejores Jose Amaro por ayudarme en varias oportunidades en 5 anos que tengo mi Lexus. Gracias por las recomendacion para que mi vehiculo este en las mejores condiciones. Es muy profesional! More
by LILIANAFENG
Employees Worked With
Jose Amaro
November 11, 2024
Hi, My visit was on the 1st of November for warranty service for the windshield seal. After waiting for two hours I was told that I will be called so I can bring the car back since they will need to bri service for the windshield seal. After waiting for two hours I was told that I will be called so I can bring the car back since they will need to bring in a specialist and the repair should take more than a day. It has been 10 days with ZERO communications, I got a sales call last week but when I asked for a status on my repair request I was told will get me an update... no one called me back. I called today 11/11/2024 to be put on hold for more than 15 minutes between the main reception and the service desk then maybe an advisor... At the end of the long wait the call went to a voicemail and I left a VM and I have yet to hear form anyone. I did not mind the wait for 10 days but I would have appreciate the communication and status on when will the repair take place. I would appreciate if this can be looked at so I can get the car fixed and move on. More
by Ziad1969
Employees Worked With
November 11, 2024
I have had Jose Amaro as my service advisor since my first Lexus purchased at Lexus of Pines. I am now in Lexus #5 and will always continue to only have Jose manage the service on my vehicles due to th first Lexus purchased at Lexus of Pines. I am now in Lexus #5 and will always continue to only have Jose manage the service on my vehicles due to the built up trust and professionalism he exudes. More
by CHRISTOPHERKRAUSE
Employees Worked With
Jose Amaro
November 11, 2024
A regular service took 3 days to complete when it was supposed to take 3 1/2 hours. I had to call to check on car daily versus someone calling me to provide an update supposed to take 3 1/2 hours. I had to call to check on car daily versus someone calling me to provide an update More
by RPJOSEPH1
Employees Worked With
Service Advisor
