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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,055 Reviews
Call Service Center (954) 443-2020

8,055 Reviews of Lexus of Pembroke Pines - Service Center

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April 07, 2025

For awhile I was having difficulty getting an appointment which prompted me to have my car services at JM Lexus is Coconut creek. I confused about what my certification covers because I was told itcovers al More

by TIESHASNELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 07, 2025

Was good but you guys need more loners I had to paid for the uber and lately there no loners no good thank you More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Apr 07, 2025 -

Lexus of Pembroke Pines responded

Claudia, thank you for your feedback. We appreciate your patience and will work on improving the availability of loaners at Lexus of Pembroke Pines. Safe travels!

April 07, 2025

Very pleased with the service and the support I receive from Jose Amaro! The work was done timely even with the additional service I needed. I am always comfortable in the waiting area which is always very More

by barbarahunter0493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Apr 07, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with Jose Amaro and the team at Lexus of Pembroke Pines! We're delighted to hear that our service met your expectations and that you found our waiting area comfortable. We look forward to serving you again in the future!

Apr 08, 2025 -

barbarahunter0493 responded

Purchasing a Lexus was a great decision the care and upkeep of my vehicle is made so easy at Lexus of Pembroke Pines!

April 07, 2025

Great and prompt service and superb assistance by Jeff Hernandez. Always to provide the best available options More

by bernie0716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez service department
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Apr 08, 2025 -

Lexus of Pembroke Pines responded

Bernie, we're delighted to hear that Jeff provided you with great service and assistance at Lexus of Pembroke Pines. Thank you for sharing your experience!

Apr 08, 2025 -

bernie0716 responded

Jeff Hernandez has always been our star at Lexus of Pembroke Pines for many years.

April 06, 2025

Fast service, great waiting area, friendly staff. My service advisor Tony answer all my questions and kept me informed the whole time. More

by PAVELVALDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY
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Apr 07, 2025 -

Lexus of Pembroke Pines responded

Pavel, we're delighted to hear that Tony and the team at Lexus of Pembroke Pines provided you with fast service and a comfortable experience. Thank you for sharing your feedback!

April 05, 2025

The hospitality and professionalism is awesome. Problem with my vehicle was fixed quickly. Communication is excellent. More

by ravaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
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Apr 07, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that you had a positive experience with the team at Lexus of Pembroke Pines! It's great to know our hospitality, professionalism, and communication met your expectations. Thank you for sharing this feedback!

April 05, 2025

Lexus Pembroke Pines dealer and my advisor have always made me feel comfortable and treated me as a valid customer More

by CAREERWOMEN58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that you feel comfortable and valued at Lexus of Pembroke Pines. Our team is committed to providing exceptional service, and we appreciate your feedback!

April 05, 2025

Good service, professional service representative always willing to walk the extra mile to achieve customer satisfaction. More

by Ivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Lexus of Pembroke Pines responded

Ivan, we're delighted to hear that our team at Lexus of Pembroke Pines provided you with excellent service. Thank you for your kind words and support!

April 04, 2025

My service advisor (Afraz) was very friendly and efficient. Much appreciated! (John Steigle will always be appreciated and missed!) More

by 82NIECY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marven St Jean (sales department). Excellent!
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Apr 07, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Afraz provided you with friendly and efficient service at Lexus of Pembroke Pines. Your appreciation means a lot, and we'll be sure to pass along your kind words!

April 04, 2025

Prompt and efficient with an explanation of work to be done and completed on time More

by RMTROYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Apr 07, 2025 -

Lexus of Pembroke Pines responded

We love to see great reviews. Thank you from all of us at Lexus of Pembroke Pines!

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