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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,826 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,826 Reviews of Lexus of Pembroke Pines - Service Center
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January 25, 2025
I had a horrible experience for my last service appointment and expressed my frustration with the service manager. She made up for the experience and changed my service advisor and I was extremely appointment and expressed my frustration with the service manager. She made up for the experience and changed my service advisor and I was extremely pleased!! More
by JT
Verified CustomerEmployees Worked With
Tony Martinez
January 24, 2025
Tony Marques was exceptional helpful and know what best for my needs. He doesn't try up sale something that I don't need. He focused on customer service and helped me to fix my car. Thanks Tony M. for my needs. He doesn't try up sale something that I don't need. He focused on customer service and helped me to fix my car. Thanks Tony M. More
by GOLDENTWINS
Employees Worked With
Tony Marques
January 24, 2025
There are many luxury dealerships and brands, but what always has me coming back to Lexus Pembroke Pines is Jode and the service/loaner department. I already know that my next car is gonna be a Lexus, and always has me coming back to Lexus Pembroke Pines is Jode and the service/loaner department. I already know that my next car is gonna be a Lexus, and I’m gonna buy it from Lexus Pembroke. More
by KPC623
Employees Worked With
José
January 24, 2025
Jeremy was helpful, professional and friendly. His estimation of how long my car would take was spot on. His estimation of how long my car would take was spot on. More
by DDEDARIO
Employees Worked With
January 24, 2025
My adviser is very professional and always taking care of my car , due to a great customer service- I keep my Lexus my car , due to a great customer service- I keep my Lexus More
by LIKA1071
January 24, 2025
Excellent customer service! 😊 Jeff in the service department is the best! The staff there is very friendly. 😊 Jeff in the service department is the best! The staff there is very friendly. More
by cathat12
January 23, 2025
I was not greeted or treated the way I would expect from a luxury car dealership. It was my first time & I didn’t know where to go. No one was helpful when I dropped the car off. No one let me know when it a luxury car dealership. It was my first time & I didn’t know where to go. No one was helpful when I dropped the car off. No one let me know when it was done. Also, the car was not cleaned before it was returned. More
by corinne.knell
Employees Worked With
Andre
January 23, 2025
The body shop service very bad, not professional. They don’t care about customers. I called them many time to ask about my car service, they let me wait for long on phone, later on they said the lady They don’t care about customers. I called them many time to ask about my car service, they let me wait for long on phone, later on they said the lady take care my car she call me back, but never call back to respond.Horrible service More
by JENNY
Employees Worked With
The name not on the list
January 22, 2025
Always satisfied with amazing treatment and great service. From the sales, finance, to front desk in maintenance. I've been a customer for a bit over 10 years and cannot think of a negative experienc service. From the sales, finance, to front desk in maintenance. I've been a customer for a bit over 10 years and cannot think of a negative experience. More
by ANAY777
January 22, 2025
My service advisor was fransciso he was very rude. He stated to me that he was a straight shooter and that he knows his job whe. I asked a question. Also did not receive my courtesy inspection sheet a He stated to me that he was a straight shooter and that he knows his job whe. I asked a question. Also did not receive my courtesy inspection sheet as i called and no one has returned my call. Very unfortunate that you spend your hard earned money for service advisors to treat us as such More
by CHELSEAHUNTER64
Employees Worked With
Fransciso bautista
