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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,618 Reviews
Call Service Center (954) 443-2020

7,618 Reviews of Lexus of Pembroke Pines - Service Center

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August 21, 2024

I had a great experience. Mr. Amaro was very helpful. Will return for services in the future. More

by Lex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Amaro
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Aug 22, 2024 -

Lexus of Pembroke Pines responded

Lex, thank you for sharing your appreciation for José! We look forward to seeing you again at Lexus of Pembroke Pines.

August 21, 2024

Excellent service as always, Everyone put fourth effort to get me to where I needed More

by Jose T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review of Lexus of Pembroke Pines, Jose!

August 19, 2024

From the minute I pulled into the service line - every staff member was extremely courteous, friendly and helpful. I was without an appointment and they had me out of there in an hour for my 6 month serv More

by HOGLELAURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that our team at Lexus of Pembroke Pines provided you with such efficient and friendly service. Thanks for sharing your positive experience!

August 19, 2024

Great service as always Great service as always Great service as always Great service as always More

by kbprgroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 19, 2024 -

Lexus of Pembroke Pines responded

Thank you for the consistent praise! We're delighted to hear that Lexus of Pembroke Pines continues to meet your expectations. We are looking forward to serving you again soon!

August 19, 2024

Hi! The Pembroke Pines locations provide excellent quality of service and waiting time is perfect. Thank you More

by m_j_masis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Lexus of Pembroke Pines responded

Thanks for the great feedback! We're delighted to hear that you had an excellent experience with our team at Lexus of Pembroke Pines. We appreciate your support and look forward to serving you again!

August 19, 2024

They gave me back my car not washed, it was dirty still inside and outside More

by williamslauren969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 19, 2024

The car service was good, but when they received it they had very bad information. First they gave one price, then another... I was in the waiting room for the car and they never told me that it was ready.. More

by BIBICAMPINO30
Workmanship
Recommend Dealer
No
Employees Worked With
I don't remember name
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Aug 20, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. We're glad to hear the car service was good, but we apologize for any miscommunication and inconvenience during your visit at Lexus of Pembroke Pines. We'll work on improving our communication to ensure a smoother experience next time.

August 18, 2024

I brought a $63,000 car and parts are missing namely the charging cord. I have been waiting for a week and still haven’t received it More

by STRACHANJOHN33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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August 18, 2024

Very poor service. Employees were rude and unhelpful. The service department needs customer service training. More

by DAZZADIEGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
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August 18, 2024

My service advisor Afraz is the best! Great customer service and always professional. Also, Alex from the technology department helped me fix my Apple CarPlay issues! More

by aneesak33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afraz Hosein
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Aug 19, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Afraz and Alex provided excellent service at Lexus of Pembroke Pines. Thanks for sharing your positive experience!

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