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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,618 Reviews

7,618 Reviews of Lexus of Pembroke Pines - Service Center

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August 24, 2024

Top tier service, good work, great prices, and done in a timely manner, would recommend to anyone. More

by MKAUBRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
Aug 26, 2024 -

Lexus of Pembroke Pines responded

Thanks so much, Mkaubri! The Lexus of Pembroke Pines team looks forward to seeing you again down the road.

August 24, 2024

Tony service dept. did a great job. So far the best after dealing with different service personnel in the past. More

by RDHJR8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony service department
Aug 26, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Tony provided you with exceptional service at Lexus of Pembroke Pines. Thanks for sharing your positive experience!

August 24, 2024

JEREMY MAKES A SERVICE VISIT A PLEASURE, FAST ATTENTIVE TO THE CUSTOMERS NEEDS. ALWAYS FRIENDLY AND PROFESSIONAL TO DEAL WITH. LEXUS PINES SHOULD BE HAPPY TO HAVE A SERVICE ADVISOR LIKE JEREMY. VERY WELL V More

by JACKBEALMEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : FRANK MARSALA A++
Aug 26, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with Jeremy and the team at Lexus of Pembroke Pines! We're delighted to hear that our service met your expectations. We appreciate your support and look forward to serving you again in the future!

August 24, 2024

Professional team Pleased with the service We got to work with Michelle Alter leasing few cars and now we just purchased one. More

by YORAM10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with Michelle and the team at Lexus of Pembroke Pines! We're glad to hear you're pleased with our service and appreciate your continued trust in us. Enjoy your new car!

August 23, 2024

Always the Best in Sales and Service. Each team member exceeds expectation in customer service....They have earned my loyalty, Richard and team in sales and Melissa and all others in Serv More

by TT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Aug 23, 2024 -

Lexus of Pembroke Pines responded

Thank you for your loyalty and kind words about our team at Lexus of Pembroke Pines! We're delighted to hear that Richard, Melissa, and the rest of our staff have consistently exceeded your expectations. We look forward to continuing to serve you!

August 22, 2024

My service was great, however my problem with my phone situation was not resolved. People can not hear me well when speaking on phone. They said they did a reboot but it is still the same. When I was in t More

by Jayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Aug 22, 2024 -

Lexus of Pembroke Pines responded

Jayne, we're glad to hear your service experience was great but sorry to learn about the ongoing phone issue. Please reach out directly so we can further assist you and resolve this matter at Lexus of Pembroke Pines. Thank you for bringing it to our attention!

August 22, 2024

Awful! Takes advantage of women, sold me a car that’s been in an accident. Wasn’t on Cara’s report but my mechanic said it’s very obvious and pointed it al More

by Disgustedbylexus
Recommend Dealer
No
Employees Worked With
Zee Hanif
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gonzo Dussan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Lexus of Pembroke Pines responded

This feedback is very concerning to receive. We assure you that we do not run our business to take advantage of anyone, and we apologize for any oversight regarding the vehicle's history. We'd like to understand more about what happened here and make things right if possible. Please reach out directly at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 22, 2024

I brought in my vehicle to have a defective part repaired and to have four new tires installed. My service advisor, Frank, was attentive and professional. More

by conlesh3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Aug 23, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience! We're glad to hear Frank provided attentive and professional service at Lexus of Pembroke Pines. Safe driving with those new tires!

August 22, 2024

I brought in my vehicle to have a defective part repaired and to have four new tires installed. My service advisor, Afraz, was attentive and professional. More

by conlesh3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afraz
Aug 23, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience! We're glad to hear Afraz provided attentive and professional service at Lexus of Pembroke Pines. Safe driving with those new tires!

August 22, 2024

Its always a great experience going to Lexus seevice station and Tony marquez was exellent. I am very satisfied with incredible service More

by scorpio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Marquez
Aug 23, 2024 -

Lexus of Pembroke Pines responded

Scorpio, we're delighted to hear that Tony provided you with excellent service at Lexus of Pembroke Pines. Thanks for sharing your positive experience!

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