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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,784 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,784 Reviews of Lexus of Pembroke Pines - Service Center
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January 15, 2025
Service advisors have been great. My only suggestion would be to have some loaner vehicles available for longer service appointments My only suggestion would be to have some loaner vehicles available for longer service appointments More
by ERICSBERMAN
Verified CustomerEmployees Worked With
Kevin and Tony
January 14, 2025
Always efficient and easy to get an appointment. They work quickly to take care of my required maintenance and don’t push me for unnecessary maintenance or add ons. I didn’t like that I was approach They work quickly to take care of my required maintenance and don’t push me for unnecessary maintenance or add ons. I didn’t like that I was approached by a sales consultant during my last visit who assumed that I had a lease when I didn’t. I would prefer to be asked if I want to heart about options for an upgrade directly and not in the manner where the objective of their seeking me out was not clear. More
by Leonette
Employees Worked With
Frank
January 14, 2025
I sent an email explaining the situation. I waited over 6 months to get my backup key. I misplaced and did not have the backup key. I ended up having to have it towed to your facility and I waited over 6 months to get my backup key. I misplaced and did not have the backup key. I ended up having to have it towed to your facility and you programmed the key and it does not pair with the original which I found 2 days later. I feel let down by Lexus. Why should I have to pay close to $600 to have the key reprogrammed when it took you over 6 months to get me a key! More
by dryan
January 13, 2025
FRANCISCO WAS OUTSTANDING . .. EXCEDED MY EXPECTATIONS. EXPLAINED EVRY THING & CAR WAS VERY CLEAN WITH THE TIRES SHINING! I HIGHLY RECOMMEND HIM. .. EXCEDED MY EXPECTATIONS. EXPLAINED EVRY THING & CAR WAS VERY CLEAN WITH THE TIRES SHINING! I HIGHLY RECOMMEND HIM. More
by MNO333
Employees Worked With
FRANCISCO
January 13, 2025
Staff are nice and productive. You’re greeted immediately upon arrival and taking care of. Staff work together to make the process smooth and seamless. You’re greeted immediately upon arrival and taking care of. Staff work together to make the process smooth and seamless. More
by LEONIE.CADET30
Employees Worked With
January 13, 2025
I had an incredible experience at Lexus of Pembroke Pines on December 28, 2024, thanks to the exceptional team who went above and beyond during a stressful situation. That day, I brought my car in for ser on December 28, 2024, thanks to the exceptional team who went above and beyond during a stressful situation. That day, I brought my car in for service, as I’ve done for years, with Andre, my trusted advisor. Andre has always been professional, kind, and treats me like family. He provided a loaner vehicle, which I greatly appreciated. Later, I returned the loaner but accidentally left my backpack inside—it contained my MacBook, iPad Pro, Magic Keyboard, and essentials. Realizing my mistake, I called Lost and Found, but the loaner department was closed, and I had a flight to Tampa that night! Frantic, I drove back to the dealership. Aaron met me outside, listened to my situation, and took me to Rosie at the front desk. While she couldn’t directly access the loaner, her kindness and efforts to involve management were appreciated. Unfortunately, Rohan, the manager, informed me nothing could be done until the next day. At that moment, Richard Monivis walked by. He immediately stepped in, worked with Aaron, and retrieved my backpack in no time—saving me from missing my flight! I cannot thank Richard and Aaron enough for their determination and willingness to go above and beyond. Louis and Gabriel also lightened the mood with humor, making a stressful situation more bearable. I’ve been part of the Lexus of Pembroke Pines family for over six years, and this experience reaffirmed why I keep coming back. Thank you to Richard, Aaron, and the entire team for outstanding service. You turned a challenging day into a positive one, and I hope their efforts are recognized! More
by loveashley14
January 13, 2025
My experience got off to a rocky start, but my dealership team stepped in and made it right. team stepped in and made it right. More
by Paul
Employees Worked With
January 13, 2025
Had an appointment…. still waited almost 4 hours for an oil change…. The advisor initially told me I had no more complimentary oil changes and he was sure of it…When I i still waited almost 4 hours for an oil change…. The advisor initially told me I had no more complimentary oil changes and he was sure of it…When I informed him they checked multiple times and said yes before I came. The advisor told me the girls are newer and sometimes don’t know what they may be saying….he looked further in the computer and said that it’s now taken care of? He was polite at the end but like the last time he always tells me I’m wrong when I sit down…. I would prefer a different advisor next time. Also, the wait is ridiculous for a luxury dealership….. More
by SHARONSELLS4U
Employees Worked With
Not listed
