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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,617 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,617 Reviews of Lexus of Pembroke Pines - Service Center
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Verified Customer
September 20, 2024
The experience could have easily been 4-stars. However, I few things I am not pleased with during my last service visit. This is my first time with a Lexus brand vehicle. And so I do appreciate th However, I few things I am not pleased with during my last service visit. This is my first time with a Lexus brand vehicle. And so I do appreciate the turn around time for the vehicle to be serviced. Though, once complete I received the text that it was complete and "We did the oil change and rotation and everything looks good..." Well I know this was supposed to be a full maintenance, she did not mentioned anything about the other fluids. So I inquired. I asked if they too were topped off and she simply replied "yes they were". Honestly, I feel as though this one a free maintenance and that they in fact the only thing was done was just what she advised (tire rotation and oil change). When I pick up my vehicle, Sara advises me to take the paperwork to the cashier. I proceed to take it and sign and the young lady says, you can wait for your car by the loaner office". Easy enough. I go outside and sit down on the bench by the loaner office and patiently wait for my vehicle. This should take no time and I can get back to Miami before traffic. There goes 5 minutes, 10 minutes, 15 minutes and the lady bring the vehicles see me sitting there. Never say a word. Now it is 20 minutes later and I am annoyed because why is it taking this long. I decided to go IN the loaner officer and then I am told I was to bring the invoice to them. Seriously. I asked to expedite bring my vehicle since I sat there for 20 minutes. the only person that recognized I was sitting there was Jeremy when he happened to walk out of his office and asked if I had been assisted. Though I wish he would have 10 minutes earlier. The fact that he did was welcoming. Communication is key. You cannot assume especially since you were under construction that everyone knows the routine, or even familiar with this location. The level of annoyance with communication really bothered me. From providing real information about what was done to the vehicle to the direction of picking up the vehicle.it More
by Kkoladiva
Employees Worked With
Sarah
September 20, 2024
Andre Rust is very helpful and provides good information for me to be able to make a decision on service. They have helped keep my car going for 240,000 miles. Looking to get at least 10,000 more. for me to be able to make a decision on service. They have helped keep my car going for 240,000 miles. Looking to get at least 10,000 more. More
by DJAVERY
Employees Worked With
Andre Rust
September 20, 2024
Friendly and professional service. I needed new tires and they put them on immediately. A little pricey, but they were Bridgestones. I needed new tires and they put them on immediately. A little pricey, but they were Bridgestones. More
by KLEINMANM
Employees Worked With
Tony in service
September 19, 2024
I financed my lease in August, and when I asked Jorge Leon, the finance manager, if I had any free services left on my car, he told me I had one more. I specifically asked if I could still use that servi Leon, the finance manager, if I had any free services left on my car, he told me I had one more. I specifically asked if I could still use that service even though I was now financing the car, and he assured me that it would stay with me under my name. On September 9th, I went in to get the ceramic coating on my car and to service it, planning to get a loaner vehicle. However, when Jeff Hernandez called me in, he told me the service would cost about $600. I was shocked, as I wasn’t expecting that; I thought I would either pay a small fee or nothing at all. He eventually reduced the cost to about $300, mentioning that I had just bought tires in February. Since I wasn’t prepared to pay that amount, I asked if I could just do the oil change, but he then told me I wouldn’t be able to get the loaner. I had already taken the day off and informed my job that I’d be coming in because I had the loaner arranged. At that point, I became emotional, and Jeff said he would see what he could do and speak to the finance manager. However, I never received a follow-up call from him, and when I returned to drop off the car, I ended up paying $348. My issue is that Jeff should have called me back. As a female, I also feel that car dealerships often try to take advantage of women, especially with service charges. Jeff should have communicated with the finance manager and at least tried to assist me, and if nothing could be done, I should have received a call explaining that and apologizing for the miscommunication. More
by JENISANCHEZ1
Employees Worked With
September 19, 2024
I like how Lexus of Pembroke Pinec workers service my car. It's always fast, high-quality and professional. Thank you. car. It's always fast, high-quality and professional. Thank you. More
by alla.onishch
Employees Worked With
September 19, 2024
Great service and it was fast. All the departments treat me super, I love mi car All the departments treat me super, I love mi car More
by VONPLINSKY.TERESITA
Employees Worked With
Other Employees :
Warren Haynes
September 19, 2024
The service was excellent, the staff were professional, punctual, and efficient. I have no complaints. punctual, and efficient. I have no complaints. More
by boar10
Employees Worked With
