Lexus of Pembroke Pines - Service Center

This dealer never fails to disappoint with their sub-par customer experience, and lack of communication. Melissa is the only service advisor I recommend there. customer experience, and lack of communication. Melissa is the only service advisor I recommend there. More

Excellent service from Jose Amaro , hi is very professional in his job. Thanks always for his service professional in his job. Thanks always for his service More

My car came out with the same problem and worst. . the problem was intermittent, and now the stereo does not have any sound at all.. I requested a call back 3 times form Jeff Hernandez and he never r . the problem was intermittent, and now the stereo does not have any sound at all.. I requested a call back 3 times form Jeff Hernandez and he never returned my call.. More

Appointment was at 8:30. When we sat with the advisor, she was friendly and the paperwork was a smooth process. However she did say the loaner was an ES. This makes no sense When we sat with the advisor, she was friendly and the paperwork was a smooth process. However she did say the loaner was an ES. This makes no sense for an appointment that was set well in advance. The size of loan should be comparable to car being serviced. Wasn’t too big of a deal as the service it self was quicker than expected. The bigger issue was while waiting for the loaner, we see several people get there cars and go. We inquire and the girl’s response was “they haven’t brought it yet” my thought was obviously that’s why we are asking. we continue to wait. After 45 minutes! We ask again. She now asks for the name and looks for the paper. It’s off to the side and she says to a co worker “oh that’s Sarah’s” then tells us we need to talk to Sarah. At this point my husband is livid because she never asked his name for a proper update the first time had she done that instead of the dumb remark she made, we would’ve returned to the advisor to see what the issue was. We go back, she tells us the one we weee gong.l to get had an issue and we’d get a different one. Simple fix but handled very poorly. We left a little after 10:30am. No reason why a quick drop off for recall should take that long. The girls need to be trained in communication and together in house. Customer shouldn’t have had to go back and forth between the 2 of them to fix an issue that wasn’t ours to begin with. More

I recently took my Lexus in for service, and I was very disappointed with the experience. The service team recommended replacing several items—like tires and brakes—that I had already replaced within the p disappointed with the experience. The service team recommended replacing several items—like tires and brakes—that I had already replaced within the past year at this same dealership. My vehicle only has 30k miles, so these recommendations felt dishonest and unnecessary. When I explained this to the service rep, he told me he wasn’t in front of a computer and couldn’t check the records. He never followed up with me and instead suggested that if I felt there was an issue, I could come back on Monday to speak to a manager—despite my car already having been at the dealership all day on Saturday. A sales representative contacted me during this process, trying to convince me to trade in my car for a new one. It felt like the service and sales teams were working together to pressure me into unnecessary expenses or a new purchase. I expect far better transparency, follow-up, and integrity from Lexus. More